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New files in Available Offline shared folders don’t auto-download for all users on Mac
Device Macbook Pro Question or Issue Hi, I’m having an issue with a shared Dropbox folder on Mac (M-series). My default sync setting is Online-Only for new files, but if a folder is set to Availa...
To my knowledge, no one on our team is using Dropbox on File Provider, including myself.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Justina_Audio, could you ask the other members of the team to right click their Dropbox folders and choose the Available offline option.
This will force the Dropbox folder to have all files and folders downloaded locally.
We have already tested this scenario. My colleague set a shared folder to Available Offline, and then I uploaded a new file into that folder. The file appeared on their side, but remained Online-Only.
When we tested the reverse, the behavior was different: when files are uploaded into a folder that I have set as Available Offline, they automatically download and become Available Offline on my computer.
So the same setup produces different results for different users, which is what we’re trying to understand and resolve.
- Jay
Thanks for the info, at this point it might be better for the support team to look into this in more detail.
You can contact them directly via this link, and they'll be able to investigate further.Could you please add a link? Thank you.
