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Justina_Audio's avatar
Justina_Audio
New member | Level 1
3 hours ago

New files in Available Offline shared folders don’t auto-download for all users on Mac

Device Macbook Pro  Question or Issue Hi, I’m having an issue with a shared Dropbox folder on Mac (M-series). My default sync setting is Online-Only for new files, but if a folder is set to Availa...
desktop
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hey Justina_Audio - sorry to hear you're having issues with this.

What you described would be expected if the other user has set their default setting to online-only.  

That said, just to be sure we're on the same page, can you please clarify what kind of Dropbox accounts you and the other users are using? Are you using individual accounts or team ones? Also, what is the version of the app on the affected computers as shown in the menu bar? 

Let us know more and we'll take it from there. 

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