Dropbox is continuously reporting it's syncing, or indexing on Windows 10.

Hey coymeetsworld, thanks for reaching out here!

There could be a few reasons causing this issue. Could you try the following and let me know if it does the trick:

1. Click the Dropbox icon in your system tray.
2. Click the profile pic/initials icon in the top right of the window.
3. Choose "Preferences..."
4. Go to the "Account" tab.
5. While holding the *Space bar "Alt+H" keys, click "Fix Hardlinks".

If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions". The app might need to sync for a while after doing this, so please just keep an eye out for any progress.

Let me know how it goes - thanks!

*EDITED - amended the steps due to changes in the app.

Thank you for the quick reply Daphne!

I tried both Fixing hardlink and permissions and I'm still seeing the sync icon over my Dropbox icon.

When clicking on the icon and opening up the panel, on the bottom the status oscillates between Syncing... and Syncing ""

Any thoughts on that? It's says it's syncing an empty string.

Thanks for getting back to me here coymeetsworld!

After fixing the permissions and hardlinks, it may need a little time just to catch up so it would be normal to see the status fluctuate a bit. 

However, let's have a look at some other possibilities in the meantime.

Do you possibly have any symlinks within your Dropbox folder pointing outwards? You can check this with the steps outlined in point 7 here.

Also, can you let me know around how many files are within your local Dropbox folder? You can right click the Dropbox folder and choose "Properties..." to see this.

Let me know what you find!

I'm glad to hear that the issue was resolved!

Thanks for taking the time to update me here with this too, as I'm sure this would be helpful for others who might be having the same issue.

I'll admit, it does sound a little strange that this is what resolved this, as having "online only" files with Smart Sync shouldn't cause the app to show as syncing.

If the issue does crop up again, please feel free to get back to me here.

I hope you have a great day!

hi,

the syncing on 1 of my PCs hasn't worked since the last update.
It's just stuck at syncen the files, it shows how many and the speed (0kbps).
I tried to install it again, tried a different user on the same PC.
When i download the files into the dropbox folder the app notice that and count the files to dowload down and marks them with a green check mark.

When i install it on a second and third PC it works just fine.
All PCs are in the same Domain, with the same VirusProtection and behind the same Firewall with the same rights and all run Windows 10 1909.

I have done everything i found online and in the help section (uninstalled, unbind, uninstalled virus protection, ...)

I just have no more ideas what to do

Hey Chillosoph, I hope you're having a good day so far!

I've merged your post here as you described a similar issue. Can you please take a look at my first post here and let me know if this does the trick?

Let me know - thanks!

Hi Daphne,

I don't have the Option described.
All i can do is unlink the Account

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Thanks for getting back to me Chillosoph!

Can you just try clicking anywhere on this window and then try holding the Space bar key again to see if the options appear then?

You'll need to keep the Space bar pressed to see and click the option.

Keep me posted!

Yes i had to click anywhere in the box and the tab spacebar once, if i held the key it would switch between visible and invisible.

But the 2 Fixes didn't change the Problem.

All i get is this window when I over the icon, and nothing changes even after hours.