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Mysterious mass deletions after moving to a new computer
Device Mac Air 13" M5 Operating System/Browser (if using the web) Tahoe 26.3 Dropbox App Version (if using the app) 244.4.6580 Question or Issue Heavily use Dropbox for my business and love the application, however I just transitioned to new computer and when moved over Dropbox has been auto generating an enormous (tens of thousands...enough for Dropbox to send me emails wondering if something is wrong) number of files in the delete folder. These files have unusual names, none of which I have generated or used. They include names such as: Album-prepare-marker.plj, journalAttr.101616, .dat.nosync2FO.JZcDX8, and a lot similar to eat_jounalAttr_BCE8333B1-A91E-4B9D-97B6-65618...E9_6289556_95721.processed, an entire folder with: file cache.DAE6E2DC-BE92-42E1-A959-1A562426A8D9 There are a lot of others, these are just a few. Can someone recommend how this can be addressed? It is clogging up my Dropbox, showing up in recent activity, and driving notifications to my email for things I haven't done. Appreciate the support. Mike
My files are not uploading to the cloud
HP desktop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 244.4.6580 auto updated on 3-18-2026 Syncing Status "Syncing 7 files" Question or Issue Since the app updated on my computer, none of the files are being uploaded, Only files from my pictures are uploaded. I researched on the web and supposedly by pausing the sync and reactivating would kick it back to work and did not, Then to get all the files that were not sync out of drop box completely and copy them in a folder out of drop box, then restarting the computer and placing them back in would also be a way and nothing. Still have the same updating issue... Checking the files that were not Synched found a .dropbox.cache folder and inside had a .canary file trying also to sync. Read some posts but they are too old and the answeres or steps have changed since then, since I followed the steps but could not get to the "FIX" last step. I'm not a very computer savvy and tried to research in here or google for an answer but could not find any that would work on my computer. I have dropbox since 2011 and never had any issues, and all started since the computer did this update. Can anyone help?
Dropbox desktop app stuck on "indexing" and not uploading files (Mac, China network)
Hi everyone, I’m experiencing an issue with Dropbox desktop syncing and would really appreciate your help. I have a Dropbox Plus account. When I upload files through the web interface, everything works normally. The uploaded files are also visible on my other devices. However, on my two Mac laptops, when I add files into the local Dropbox folder, the app gets stuck on "indexing" and does not proceed to upload or sync the files. Here is the situation: - Web uploads: working normally - Other devices: syncing correctly Local Dropbox folders (2 laptops): stuck on indexing, no upload occurs I am currently located in China and using a proxy/SSH tunnel (SOCKS5 via 127.0.0.1:7070). I suspect this might be related to network or connectivity issues affecting the desktop app. I have already tried: - Restarting Dropbox - Reinstalling Dropbox - Changing network / proxy settings But the issue still persists. Has anyone experienced this before or knows how to fix it? Thanks in advance! Device: MacBook (2 devices) Operating System: macOS (latest version) Dropbox App Version: Latest version (auto-updated) Syncing Status: Stuck on "Indexing" (creating index), no upload progress
Opting out of File Provider on Mac OS doesn't work
Files originally stored in the /user/document/dropbox automatically moved to new location ~Library/CloudStorage/Dropbox despite after checking the Opt Out option while reinstalling. Despite I have tried many times to remove the previous version settings (see link below), I will see new files being synced into my designated local drive location first and silently move to the new location (cloudstorage) 5mins after every new installation. I believe the auto-updating features never observe the Opt Out option that I chose. I tried to remove dropbox related files in the /library/LaunchAgents, /library/dropbox and /library/Application Support/dropbox in different times, but files will come back as dropbox somehow will download them back to the machine, making sure they will update to the latest version. Is there any real solution to this by not moving my files in the original location to cloudstorage. I am so many code tired to the original location. Appreciate someone can advise. https://help.dropbox.com/installs/advanced-reinstall#reinstallDropboxmac Device (MacBook Air M2) Operating System/Browser (if using the web) (macOS26.3 Tahoe) Dropbox App Version (if using the app) (244.4.6580) Dropbox Plan (Basic)
I can't back up the Documents folder, if the Dropbox folder is on the D\: drive.
Device Omen 17 laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 244.4.6580 Syncing Status "Up to date" Question or Issue I moved Dropbox to my D\: drive in order to clear space on my C\: drive I had to disable backups to make the move I then received an email telling me 4680 files were deleted I try to enable backups for Documents and it won't, stating 'Dropbox and folder are on different drives' I move Documents (Properties > Location > Move) to D:\Dropbox\Documents (2026) It won't backup, stating 'Not in default location' Is it possible have have Dropbox on the D\: drive and make backups of Desktop, Documents and Downloads? I'm concerned that my files are being deleted according to the email I received. Can someone please help?This is my experience with using Mac OS File Provider and Dropbox
I've been a Dropbox user for nearly 20 years. I'm writing this after days of troubleshooting, a brand new 24TB external drive I had to buy for $500, and a workflow that is still not fully restored. How it started It began with a routine reorganization — moving files across some large directories. Dropbox simply stopped syncing. It froze. No error message, no clear indication of what went wrong. I contacted Dropbox support. We exchanged multiple messages. Despite their good intentions, they were unable to help me resolve it. So I went down the path of solving it myself. What I tried After exhausting every troubleshooting option I could find, I made the decision to do a full Dropbox removal. I bought a 24TB external drive, moved all my files there as a safety net, and did a clean reinstall of Dropbox from scratch. The new installation runs on the File Provider API. That's when the real problem started. The File Provider trap After the clean install, Finder no longer recognized the Dropbox folder as a proper Dropbox directory. No Online Only / Local controls. No sync icons. Just a folder full of zero-byte files I couldn't open or work with. The reason: I have over 600,000 files. The File Provider migration requires under 300,000 files to grant eligibility. So I'm permanently stuck in legacy mode — which has no mechanism to force-download folders in bulk. Every file only downloads when opened individually. For a software engineer trying to work with a project containing 22,000 files, that's completely unusable. I tried everything: Full uninstall and clean reinstall multiple times Clearing all CloudStorage domains via Terminal touch, cat, cp to /dev/null, brctl download — none work in legacy mode Killing conflicting File Provider extensions from OneDrive and Google Drive helpers Multiple Selective Sync configurations Each test took hours because of the file volume The double failure This is a failure on two fronts. Apple forced every cloud storage provider onto the File Provider API without adequate consideration for power users with large libraries. The 300,000-file eligibility cap is arbitrary and punishes exactly the users who rely on Dropbox most. brctl download — the only CLI tool to force file downloads — only works inside /Library/CloudStorage, making bulk downloads impossible in legacy mode. Dropbox had years to prepare its users for this transition. There was no clear communication that users with large libraries would lose core functionality. No migration path for people with 500K+ files. No bulk download tool. No fallback. Just a quiet "you are not eligible" message that leads to a dead end. Where I am now I'm currently downloading my active project folders locally and moving them to an external drive. My plan is to do a serious cleanup — get below 300,000 files — and see if that finally makes the File Provider work properly. If it does, great. If not, I'll migrate to Google Drive. Not because it's better, but because at least there's no expectation gap. If anyone has gone through this and found a way out, I'd love to hear it. I'm a software engineer. I've tried everything I can think of. And I'm genuinely stuck. To other users with large libraries If you have more than 300,000 files and are seeing the "not eligible" message, the only viable path right now is Selective Sync to reduce your active file count. There is no CLI workaround. There is no bulk download tool in legacy mode. Plan for hours of sync time per attempt. I hope this saves someone the days I lost.
Synchronize network folders over NAS
A lot of people own a personal NAS. A lot of people use Dropbox. So... A lot of people use Boxifier too. It would be great if Dropbox will integrate Boxifier features natively. That could even be a payable feature with a little add-on to "lower" plans and directly included in "upper" plans. No more pain about brokening of Boxifier when upgrading DropboxWe're getting a "Unable to remove download" error when selecting the online-only option.
Device (Macbook Pro M2) Operating System/Browser (if using the web) (macOS 26.3) Dropbox App Version/Browser Version (243.3.6933) Issue We are using Dropbox via File Provider on macOS 26. The message appears when a local file is made online-only. We see this with Pages, Numbers, and Microsoft Office files. Strangely, it does not happen all the time, but it can be disruptive when we are trying to free up space on the system. Does anyone recognize this, and is this message coming from Dropbox or from macOS?
All files moved online
After recent update of MacOS to version 26.3.1 (25D2128) ALL of my files were moved online, although only a part of them are marked as online only in my prefernces. Moreover, if I specifically ask to make a folder that is supposed to be offline to be available offline only the files in the folder become available offline. All the embedded folders remain online only. I'm using Dropbox version 244.4.6580 on Mac Pro Apple M2.
