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Dropbox is taking up all of the space on my harddrive
Dropbox is killing me. I have 2TB of space on my laptop, Dropbox is taking up almost 700gb of it, despite all of my files being set to Online Only. I've also followed the steps suggested by other users to toggle "Online Only files on Mac" which appears to have done nothing. I finally resorted to deleting the Dropbox app with the intent of re-downloading it, hoping that that would clear out whatever data it is supposedly storing, but when I deleted the dropbox app, the folder in the finder window still stayed there, and is STILL showing 700gb of storage being taken up. I can't seem to get rid of it. Can anyone give me any advice?
Some files are not syncing from my desktop to my other devices
I have some files (not all) that are in Dropbox that do not sync/ update from my desktop to my hand-held devices. They updated for a long time but now have started not updating which is very inconvenient. Can anybody help, please? Thank you.
Default sync state for new files: "Available offline" is not working on MacOS
Starting a new discussion because the last one (titled: "Make available offline" is not working for me") was suddenly closed to replies, without a successful resolution. In Options, I set the Default sync state for new files to "Available offline". This does not stay, and files are randomly staying online-only until I open them - which is completely useless considering my work is done offline 99% of the time. (before the File Provider "upgrade", it would let me select the radio box, but the setting was not saved upon revisiting the options page. After the "upgrade", the radio box cannot be selected at all.) This is occuring on every single Mac that I've checked for the entirety of 2025. Updates, fresh installs. In February 2025: Dropbox engineers are aware of the problem and are working on a solution. My support tickets have been closed without resolution, and included amazing advice such as this from Samuel, Mar 20, 2025 😅 As we are still looking into the issue, I would like to provide you with a temporary workaround, that we can suggest where you can try to install the Microsoft store app - [link to microsoft store]
It takes a long time for my files to become available offline, or the syncing fails completely.
Generally, I keep my Dropbox files off-line. In the past, if I marked a particular file "make available offline", the circle next to the file name would turn green fairly quickly, and the file would then be available on my driv drive immideately. Now, however, the "make available offline option seems to have no effect. If I try to access a file, the access is veery slow and sometimes fail completely. However, I can usually still access files if I wait long enough. Also, I can move files (very slowly) to a flash drive. why has this change occurred?
Very slow syncing on new Mac
Hi folks, I have a new Mac and have migrated from my old one. Dropbox is set up and indexed. Now I want 200Gb of my Dropbox files on my mac. But the download is very slow and seems to keep stalling (requiring quitting and restarting). And even when it is working, it downloads at a maximim of 3.5Mb/sec even though the network can sustain a lot more. Dot points: The Dropbox sync status doesn't give more details than just "Syncing ..." (unlike what it often does indicating how many files and the time to sync). The only way I can work out if anything is happening is to use Activity Monitor and check the network status to see if there is activity. That's where I see up to 3.5 Mb/sec sometimes when Dropbox is syncing. Yes I have restarted the Mac various times. I have also turned on LAN sync with my old Mac on the same network but that doesn't seem to help. So, Dropbox team, what is going on? Cheers, Chris
There's a .canary file causing syncing issues on my Dropbox app.
Hey all! My local backup software failed out yesterday - it reported that there was a file in use in Dropbox. I poked around and found that ".canary" in my Dropbox cache was marked with the syncing icon (round blue arrows). There was also a file "canary.enabled", but that one seemed to be static. When I delete the ".canary" file, it simply reappears. This file doesn't show up on my online account (natch). I can see it on my two linked computers, my desktop (Win 11) and laptop (Win 10). Both are running app version 214.3.5104. I have a basic (free) account. Anyone know what's going on with this canary file? Why can't I delete it? Where did it come from? I'd like to clear it so my local backup will run, but I'm also concerned that this might indicate a security issue, as I have no idea where this file came from. Thanks for anything you can offer!
Add an option to sync once every ten minutes, instead of immediately when there's a change
Currently, Dropbox seems to be syncing continuously, i.e. as soon as it detects a change it will start to sync it. It would be great if you could set an interval for this. For example, if you'd set that interval to 10 minutes, Dropbox would only sync files to the cloud every 10 minutes. After that specific sync has completed, the interval of 10 minutes will start again (to prevent intervals from overlapping when syncing takes longer than the interval). Having an interval would lower the impact Dropbox has on your system, as it will be 'resting' during the interval period with very low CPU usage (I would assume, at least). Also, having an interval, should lower the chances of locking problems occuring between Dropbox and applications using the files in Dropbox.
One of my folders has a selective sync conflict and its files have disappeared.
Recently my PC crashed so while in the shop I set up my old laptop and put some Dropbox files in using selective sync (due to limited space)... Now I have my PC back and an important folder has a sync conflict with nothing in it... There is no duplicate folder and it only shows up on Mobile (which is the web) and on computer web access (with selective sync conflict) ... I do not know where the files are... Not in the trash on Dropbox and not in my recycle bin on PC... Please, someone help me find my missing files... (PS: They are images of the Book of Isaiah Scrolls that I created... ) I thought they would always be safe in Dropbox...Rekordbox Cloud Sync Issue - Duplicate Playlists
My music files are stored on a USB Drive plugged into my laptop I also have the 5TB Dropbox Cloud Storage with Rekordbox Pro Subscription I created a series of playlists in Rekordbox and drag/dropped my tracks from USB drive into the corresponding Playlists, organised by Genre Afrobeats Electro Dubstep Etc... Once all of my tracks were in Rekordbox, I then enabled Cloud Sync in Rekordbox Settings After a day or so I noticed that I had a whole other series of duplicate Playlists... Afrobeats (1) Electro (1) Dubstep (1) All of my playslists are now duplicated with the original playlists, plus these others with (1) It's very off putting How can I fix this? I"m obviously doing something wrong Your advice appreciated Thank you
