Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
My Backup online shows as 0 bytes. What is happening?
Hi I was able to download the Dropbox App for my surface pro and setup the backup. After successfully backing up, the dropbox online says my "Desktop" "Documents" & "Downloads" backed up but there are 0 bytes in each folder.
I only wanted to back up these three folders.
Can someone please help me?
Thank you, Emily
1 Reply
- Megan
Dropbox Community Moderator
Hey there, emihar welcome to our Community!
Based on the screenshot that you've provided, it looks like the app is still updating content, which could justify why your Backup shows as 0 bytes online.
When did you download the desktop app, and how long has it been updating these 3 files for?
Do you have many or large files inside your "Desktop" "Documents" & "Downloads" folders?
While we're at it, can you also let me know more in regards to the app's current version, and its syncing status when you hover your mouse over the little Dropbox icon in your taskbar, next to your WiFi?
Keep me posted, and we'll take it from there!
