Unable to log into Dropbox App. "Previous sign in interrupted. Please try again"

Hi there, Abrahamconstruction​, thanks for posting your question here!

I'm going to need to gather a few more pieces of info and get closer into what is happening.

As a first step, can you clarify your device's exact OS, and the app's current version that you're using? You can find the version by hovering your mouse over the little Dropbox icon in your task/menu bar next to your WiFi.

Is it possible that you have any antivirus or other security applications running, that could be affecting this? If so, can you try disabling them temporarily while you try to access our app?

Also, I'm guessing that since you were able to access our Community you can also access http://www.dropbox.com without an issue, right?

If you could also send me a screenshot of the error message you are receiving, that'd be great.

Let me know more, and we'll take it from there! 

Having the same problem (Windows 10): I changed my Google password, the Dropbox desktop app automatically signed out and now won't let me in again.

• I've deleted my browser cache
• I've deleted all Dropbox folders in AppData
• I've uninstalled and reinstalled the app
• I've removed all active machines linked to my account
• I've tried switching to Firefox from Chrome for the sign-in, no effect.

Hey shawnedrei!

Can you confirm whether you can access the Dropbox website without any issues too? 

If that's the case, then I'll be happy to reach out via email in order for us to have a closer look into this.

Thanks a bunch! 

Megan​ I can access the website without issue, yes.

Hi shawnedrei, I just sent you an email.

Please reply back to me, and we'll take it from there. Thanks! 

Sorry for the delay. Just as shawnedrei posted, I have the same issue with the same screenshot. OS is windows 10. I signed out of google with one account and when I tried to sign back in, it says the error message “previous sign in was interrupted “. 

I have tried uninstalling and reinstalling.  I have website access and phone access, but am unable to get desktop app signed in. I can access Dropbox on the website 

Support stopped replying to me and it's been silence for the past two days, so... 🤷‍♂️

Hey Abrahamconstruction!

I went ahead and opened a ticket on my end for you this past Friday. I just checked and it seems you haven't replied back to me. Can you confirm that you've received it, and respond back to me? 

Hey shawnedrei​, I just saw your email, and I'll reply to you as soon as possible. 

Thanks for your patience!