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"Invalid Key Material Type" error in Beyond Compare 5
A number of people on the Beyond Compare Forum (Scooter Software) are reporting problems with the subject error when trying to access their Dropbox accounts using Beyond Compare. I first ran into the error about a couple weeks ago and it goes away at times and then comes back. This last occurrence seems to have started on the 27th and I ran across it the next day. Here is the link to the thread on the Beyond Compare forum. https://forum.scootersoftware.com/forum/beyond-compare-discussion/general-aa/97919-dropbox-profile-failing-with-%E2%80%9Cinvalid-key-material-type%E2%80%9D I use Beyond Compare 5 (BC5) as a tool to back up my data to my Dropbox account and recently went through a failure of my RAM on my system so I need to recover files from my Dropbox storage. Application Affected Beyond Compare 5 access to Dropbox Operating System/Browser (if using the web) Linux Mint 22.3 The screenshot below id from back on the 15th but the same problem is occurring now. The people at Scooter Software indicate that they have not changed anything with BC5.
I can't switch accounts on my Mac Mini
I have a M4 Mac Mini that is using the wrong DropBox account but I can't figure out how to switch it to the correct one. My PC is using the correct one and it is up to date with all files but my Mac Mini will not allow me to change my account. I have followed the directions to sign out of the wrong account but when I am automatically taken to the DropBox website it doesn't allow me to change my account to the correct one. It automatically assumes I want to sign into the incorrect one. What do I do?
I can't access my Dropbox account through a web browser.
Device (Macbook Pro 2019) Operating System/Browser (if using the web) (macOS Sequoia 15.7.3) Dropbox App Version/Browser Version (Safari version 26.2 (20623.1.14.18.4)) Question or Issue I cannot access my account via this device, eventhough it works in my friend's device. When I refreshed the page, it seemed ok but after 2-3 seconds, this image showed up & that's it. I already restarted my Macbook, logged out my account & logged in again, but it's not help.
The sign up screen loses focus and the keyboard closes when changing to landscape mode on Android.
Application Affected Dropbox: Secure Cloud Storage Device Pixel 6 Operating System Android 12L Dropbox App Version 454.2.2 Question or Issue Issue Description: When typing in the email field on the Sign up screen, rotating the device (changing orientation from portrait to landscape) causes the input field to lose focus and the keyboard to close automatically. Steps to Reproduce: Open the Dropbox app. Go to the Sign up screen. Tap the email field to open the keyboard and start typing. Rotate the device while the keyboard is open. Expected Behavior: The input field should keep focus and the keyboard should remain open so I can continue typing immediately. Actual Behavior: The keyboard closes and the input focus is lost. I have to tap the field again to bring the keyboard back.
"There was a problem completing this request" on my Windows device when I try to log in.
I have recently changed laptop so am trying to add Dropbox to my desktop as before. Every time I log in I get the error "there was a problem completing this request": I have changed my email address, password, restarted my computer multiple times but still no luck. I have tried four different times to install and uninstall the dropbox installer, and still no luck. I have gone in to my account and de-linked all connected devices (I'm on a free plan so know I am limited to 3 devices), but that hasn't worked either: Finally, I know it is a problem with my actual user account as I managed to log in with a different username and password for a different dropbox user and it worked fine (all deleted and uninstalled now). Praying some can help, ideally someone who works at Dropbox, to help me get up and running as the desktop function is essential for my work. Thank you!
