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122 TopicsI can't log into the correct account in the Dropbox desktop app on Mac OS
Application Affected Dropbox Device Macbook Pro Operating System/Browser (if using the web) Sequoia 15.5 (24F74) Dropbox App Version (if using the app) 237.4.5655 Question or Issue I have deleted and reinstalled the app so many times, and each time I reinstall it, it is logged into an old account I cannot log out of. The app is not in my taskbar for me to go to the preferences and log out. When I download the app, I want the login option to come up, but it doesn't. It won't let me open the app from Applications either, only in Finder.40Views0likes2CommentsI see a new empty Dropbox account after reinstalling macOS Sequioa.
Application Affected Dropbox .) Device iMac Operating System/Browser (if using the web) (sequoia) Dropbox App Version (if using the app) Hi. I had to re-install sequoia and consequently everything else. The dropbox desktop installation invents some strange apple related account which is empty - and I can't connect it to my existing account . This happens even when I'm logged in online and use the option to instal there under account data or if I just download the dmg after a search elsewhere. I'm at a loss as to what to try next. All suggestions appreciated45Views0likes2CommentsHow can I remove one device from my Basic account, in order to add a new one?
I have a basic account and recently bought a new laptop that I want to sync to my account. I currently have my phone, desktop, and old laptop synced. Since the standard account only allows 3 devices, how do I remove my old laptop and add my new one?61Views0likes2CommentsI get an err_connection_refused error when trying to access the Dropbox website.
Using any browser on my PC (chrome/edge/firefox) I continue getting the err_connection_refused error when trying to access Dropbox.com the connection works from other devices (iPhone / iPad) connected via the same WiFi network i tried clearing cookies and browser history but this does not solves the do you have any idea on what may be causing the issue?73Views0likes1CommentI get a 'Sign in to a team account' error when I try to add my business account to the desktop app.
Application Affected (Dropbox desktop) Device (MacBook Pro) Operating System/Browser (if using the web) (macOS15.6) Dropbox App Version (if using the app) (234.4.5591) Question or Issue I get a 'Sign in to a team account' error when I try to add my business account to my personal free account.113Views0likes6CommentsDropbox installation problems after offline and advanced install attempts.
About a week ago, the dropbox app from my system tray disappeared after a regular reboot. Previously it worked fine. I have an open ticket with dropbox but after a week everything they have suggested I try has not worked. I have Windows 11 and the app is working on my machine at work and on my husband's computer, which is connected to the same network at home. I've tried disabling antivirus, looking for a folder called "Dropbox/client" to delete (never found one), advanced installation, offline installation. The app never installs on my list of programs. At first I was getting an error message. Now the installation process proceeds very quickly--too quickly--and at the end, the appl is never there. The computer is only about 9 months old, is working fine with everything else. Any thoughts? Should I hire a computer technician to help? Thank you! Application Affected N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A78Views0likes4CommentsError 500 in Firefox and Chrome when accessing the website.
EDIT: Resolved as of 9:39am EST Application Affected Dropbox account online Device Mac Mini M4 Operating System/Browser (if using the web) OS Sequoia 15.5 Question or Issue: When trying to access my Dropbox account in the latest versions of Chrome and Firefox, it times out while loading and gives me the Error 500 message. This has been occurring since 8:45am EST.Solved174Views2likes5CommentsI updated my Windows OS and now I can't sign into the app.
Hi, I been using using dropbox from more than 12 years. Recently I just upgraded my OS to windows 11. I'm facing issue while signing in from desktop app. When I click Open Sign In, it redirects to chrome browser to open a site, but that site keep on loading and than stopped. Message appear This site can't be reached. The connection was reset. Is their anybody who knows how to solve this issue, plz advise.69Views0likes1CommentI see an "Unknown error, please contact Dropbox support.â error while logging in to my Android app.
Application Affected Login attempt on Android Xiaomi 12T pro Dropbox App Version (if using the app) (latest, it is up to date) Question or Issue When I try to log in to the Dropbox app on my Android phone, I get the same error no matter what I choose â either âSign in with Googleâ or by typing my email and password. The error says: âUnknown error, please contact Dropbox support.â Iâve also tried âEmail me a sign-in link,â but I still get the same message. I can log in just fine using a web browser on my phone or computer; the issue only happens in the app. I already deleted the app, cleared the cache, and erased all Dropbox data, but nothing has worked. I even opened a ticket with Dropbox support, but no solution yet. Iâm paying for a subscription, but I canât use the app â really frustrating! Any suggestions? Thanks in advance.81Views0likes3Comments