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My desktop app is linked to a different account - How can I link it to my own account?
on my windows computer, I have a dropbox folder which was set up with my accountant to share files into. This was set up before I started my own paid dropbox account. Since that was set up, I am now working with a designer and we have shared folders which I can see in the online version but I can't see them in my desktop dropbox folder. I have tried dragging them from the online into the desktop folder but it won't let me. I have also tried from my paid dropbox account, downloading the dropbox desktop app again, it does the install but then nothing happens and when I check the desktop folder it is still only showing my accountants folders?Endless CAPTCHA loop when logging into my Dropbox account on Windows 11
When trying to login to my dropbox account on my Win11 desktop PC I have to make a puzzle. After the puzzle I do get the confirmation that I am actual a human. But it is followed by a toast-message stating: "The CAPTCHA response was not verified successfully, please try again.". I have tried in Chrome, Chrome Incognito, Edge, but all three show the same error-toeast message. I also tried rebooting PC and empty the cache of the browser, but without succes. Suggestions are welcome.
Couldn't start Dropbox error on Mac15.5
Nothing seems to get it back to work. Says contact support with following info; bn.BUILD_KEY: Dropbox bn.VERSION: 226.4.5094 bn.constants.WINDOWS_SHELL_EXT_VERSION: 79 bn.is_frozen: True machine_id: f15a1b8b-6a40-5adf-ad68-d52d728a9996 pid: 1393 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='zemain', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='zemain', pw_dir='/Users/zemain', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='zemain', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='zemain', pw_dir='/Users/zemain', pw_shell='/bin/bash') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/zemain' appdata: '/Users/zemain/.dropbox/instance2' real_path='/Users/zemain/.dropbox/instance2' mode=0o40700 uid=501 gid=20 parent mode=0o40700 uid=501 gid=20 dropbox_path: '/Volumes/816 /Dropbox' real_path='/Volumes/816 /Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40777 uid=0 gid=0 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/2t/2c0bzwxs1zv4p8xswm5lk2rh0000gn/T' real_path='/private/var/folders/2t/2c0bzwxs1zv4p8xswm5lk2rh0000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__ File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__ fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied" The above exception was the direct cause of the following exception: Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 987, in wrapper File "desktop/dropbox/client/main.py", line 7322, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped File "desktop/dropbox/client/main.py", line 6709, in _init_components_for_account File "desktop/dropbox/client/main.py", line 6630, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 300, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__ File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__ File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied"
"Too many incorrect attempts" error when trying to reset a password
Hi, I need to reset my password for a Dropbox account but I keep getting this message. I've waited over a day to try to reset it but still no luck. Can someone open a ticket to investigate? I can supply all relevant details. Michael
I can no longer log in because of the new "games" captcha
I have been using the Dropbox free account for several years now. However, I am currently no longer able to log in to the site because the login puzzle is not working. This cost me a total of 30 minutes of my time. With the best will in the world, I can't afford this waste of time. I will therefore refrain from using Dropbox in the future if no solution is found.
I need my support ticket escalated, since I can't access my account due to an incorrect password.
On 6/7 I contacted customer support regarding an account that I haven’t access since 2015. I recently realized that there are photos of a deceased family member on there that I don’t have anywhere else. After entering my credentials login, second factor code was sent to an email address. I no longer have access to. I reached out to support via email and they were able to verify my identity and temporarily remove the second factor authentication. I was extremely happy to have successfully been able to do this. However, when I went to log into my account, the account is now saying I’m entering the wrong password. I know for 100%, that I am using the correct password. I had the password saved and I only accessed the account for a short time and never change the password. I reached back out to customer service regarding this issue. I feel that it is most likely that my password was reset in 2016 after a data breach. But customer service is telling me that is not the case. Since I am sure, but I am using the right password, the only other logical explanation is that when the customer service representative reset the second factor authentication they messed up something with my password. At this point customer service to give me the runaround that they can’t help me if I don’t have access to the email. From hearing others experiences, I have seen that people have been able to regain access to their account without access to their email after speaking to an “ account security manager”. I have been requesting for a few days now to speak to an account security manager, but the agent said they wouldn’t be able to help me and there’s nothing that they can do. I reached out to dropbox on Facebook messenger and they said that they would note my concerns and have someone reach back out to me. The next day, a different representative reached out to me and provided me with the same disappointing answers the previous representative had provided to me. Even Instagram allows you the opportunity to upload a video and identification to regain access to your account. I fully appreciate that they take peoples memories seriously and don’t hold them hostage to the fullest extent. This is very frustrating because other customers have reported being in the same situation. They have also reported being given the opportunity to reset their password without access to their email (and they were also not logged in anywhere else) after speaking to an account security manager, and verifying their identification with them. As a customer it is very frustrating to see that other users have been given this opportunity and I am not I wonder why I am not being treated the same as other customers?
Can I install the Dropbox desktop app on two separate Windows accounts?
Hello, I have all of my dropbox files synced from the cloud to my hard-drive. It's a 2nd drive I have rather than my main drive. I use my own Windows account account. My question is.... can my wife log in via HER Windows user account and also use the same dropbox account and the same files on our '2nd drive'? If she logs into dropbox with the same details as me but via HER Windows user account, can she just point dropbox to the 2nd drive as per me? ie. it wont try and start downloading everything again. Hope that made sense.I can't log in to Dropbox 'Two-step verification text message can't be sent'
I am facing the 2 factor authentication by SMS error. The text code could not be sent. Not sure what happened. Yesterday I was still able to receive the code via sms and access normally but can't now and there is no other option to verify because i can't now access the account setting Could anyone please kindly provide me the recommendation? or Is this just the dropbox system error that we need to wait?I'm being asked for a code that's sent to my old email address, so I can't enter my Dropbox account.
Hello, most of the files I uploaded to a Dropbox account (around 2021) was done when my account was associated with an email that I no longer have access to. I do have a few files in a separate Dropbox account associated with my current, permanent email, but most are in the original account. I'm unable to log into the original account because it sends the code to the non-accessible email. It would be great to be able to link my original Dropbox account to either my current email address, and/or my cell phone number. Thank you for your assistance.
