We’re Still Here to Help (Even Over the Holidays!) - find out more here.
account access
1433 Topics
I'm getting an error that my password is incorrect even though it's not
Hi! I was not able to log into my Dropbox account on my mobile browser. I am positive I typed it in correctly. I was able to change it on my PC browser but it is still saying my new password is incorrect. What should I do? Is Dropbox experiencing any issues?Solved13Views0likes2Comments
Why is it ever safe to ignore unprompted one-time security code emails?
According to https://help.dropbox.com/account-access/one-time-code there are two versions of the "one time sign-in code" email. They are identical except that one of them includes a link for "I didn't try to sign in," presumably to secure the user's account via resetting one's password and such, while the other simply says "If you didn't try to sign in, don't worry. You can safely ignore this email." Neither the email nor that help page elaborate on why it's safe to ignore the email, though. If I receive an email with a security code and I haven't tried to sign in at all recently, wouldn't it always mean someone else is attempting to sign in to my account? Furthermore, because the code is only sent if you type the correct email and password, wouldn't it mean that this person has my Dropbox account password? I'd think that would always be cause for alarm, even if they weren't actually able to get into the account. So what's the difference? In what circumstances is one of those two emails sent vs the other?Solved1.3KViews0likes3Comments
I can't access my account's password
Hello , I have access to my email and dropbox account , but I can't login to dropbox password, I put the user and the password correctly, I receive the 2FA validation code by sms a message appears "Check that it is really you to allow the synchronization of all the passwords already added". PLEASE GUIDE ME TO RECUPERATE MY ACCOUNT ACCESS. Thanks1.8KViews0likes9Comments
Locked out of all my Dropbox accounts
Hello! I was wondering if I could get feedback/advice from you guys in the dropbox community. I was already logged into one of my dropbox accounts but decided to log out in order to log in to my other ones. When I did and tried logging back in it asked for authentication which I then tried logging into the emails behind the account but Gmail told me that they have deleted the account. I find this weird as I have tried logging into my accounts in the past and it's never asked me for authentication. This situation has happened to me before back in 2022 but when I tried logging back in the day after it let me in. These accounts have pictures that are very special to me of family including some of those that have passed, along with important documents. I really want to get back in these accounts in order to retrieve all my pictures and just move them all onto another platform since I am always having log in issues with dropbox. Any experience stories and advice is welcome as I am currently panicking. Thanks!1.9KViews0likes11CommentsI can't sign in on Safari, but I can sign in on Firefox
Ive always signed into my account on safari but for some reason it will no longer let me sign in . I can sign in on firefox . Ive downloaded the app to see if that helps but its asking me to sign in on safari to set up the app so i cant do that either . any help much appreciated71Views0likes8Comments
Admin account deleted and re-registered but need to re-join team
I was the admin of my Dropbox Team when my account was mistakenly added to a new team. I have since removed myself from the new team, but in the process my account was deleted. I had to wait 7 days to re-register with the same email address. Now I cannot join my old team because there is no admin on that team to have me join the old team. Please advise!Solved2.4KViews0likes7Comments
Can't access main Admin account for Dropbox as email no longer exists
Hi -Our main admin left the company. We had access to her dropbox but the freelance IT guy came in, changed our emails from Fasthosts to another provider and cancelled the Fasthost plans, so that email no longer exists and cant be reinstalled. We now have no access to the admin of this Dropbox account and the IT guy has full access as it looks like he's stored the passwords for when he was accessing stuff through Teamviewer - but we need that to stop immediately as other things have gone on We can access the other account linked but they don't have admin permissions, and so our IT guy has full control of this account and not us?! What can we do?? Thanks2KViews0likes15CommentsRecovering personal Dropbox account after Business Admin deletes member
I have always used a personal DropBox account. I joined a team account and synced my accounts. When they deleted my team account, I can no longer access my personal files (neither email address is recognized). How do I regain access to those files? I cannot find any phone number or ability to contact DropBox to get help. Any help please or a number to call?1KViews0likes4Comments
