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bgeorgen's avatar
bgeorgen
New member | Level 2
5 hours ago

I can't log in to the Dropbox app through my new Android phone

I just upgraded my Android phone and I can't access the files in the app. I have a premium account and I went through and unlinked past devices but I still can't access it. I've been logging using Google. I clicked on the email that I got that verify it was me trying to log in but I still can't access my account. No matter what I do, nothing is working. Can somebody hear help? Thank you 

account access
Android
Mobile

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    I'm sorry to hear that you're having an issue with this, bgeorgen​.

    Can you give us a bit more info on what's happening exactly?

    Why are you not able to sign in to the app? Are you getting some kind of error message?

    A screenshot better explaining the issue would be welcome as well, if you could send one.

    Thanks in advance!

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