We’re aware of an issue causing slower load times on the Dropbox Community forum. It should be resolved soon. Thanks for your patience!
Mobile
46 TopicsPhishing pop-up notification on my phone for a shared file
I received a pop-up dropbox notification to share with a "Losurdo Inc". I never received one from someone I don't know or action I didn't make. I pressed it to see what it was but it popped up and I deleted it. It remained in activity and recent files without the 3 dots. All my other files have them so I can delete. The file was named " Losurdo Inc_Missing PO#32686.docx". I disconnected all my devices and Uninstaller then installed back. I no longer see it, but how can a party have access to dropbox to send a dropbox notification? Have I been hacked? Any advise would be helpful. Thanks, K2A38Views0likes1CommentHow can I log in to the Dropbox iPhone app using secondary SMS code?
In the account setting, I added two phone numbers for receiving SMS for a one-time code. I can receive the code when I log into the web. But, in the case of the dropbox mobile app (for iPhone), it automatically sends the code to the primary phone, and I cannot find any interface to send the code to the secondary phone. How can I get the code by the second phone when I try to log in mobile app?Solved957Views0likes1CommentI can't log in on my iPhone or iPad; I get an error message that I've entered the wrong credentials.
Dropbox Plan: N/A Are you a Team Member or Admin? N/A Do you have access to the email linked to the account? N/A Are there any devices connected to your Dropbox account? N/A Question or Issue I am a new user. I established a new basic account on web/desktop and downloaded Dropbox app to my iPhone and iPad, but could not log in on either. I get error message that I entered wrong credentials though I am using exact same email and password I use to log in successfully on web? Any explanation/solution?113Views0likes9CommentsI found a shared folder on my mobile app that's not mine. Is my Dropbox account secure?
When I opened my Dropbox folder on my android phone (I only have the default folder on my app-a simple new installation) I saw a folder called Scuba. It wasn't mine. Dropbox indicated it was shared by two people I know but that I don't have any sharing relationships with. I'm worried that someone else has access to my Dropbox. On my android phone I deleted the folder and uninstalled the entire Dropbox app. When I open the folder on my Windows 11 PC the mystery folder is gone. How is the appearance of the mystery folder possible? I only want to use Dropbox to move files between my phone and my PC. Are there settings to close it off to outside entities? If not, I'll uninstall the program from my PC, too. Thanks, Dave103Views0likes4CommentsI don't have access to my authenticator code after changing my authenticator app
I needed to change my authenticator app, now DROPBOX does not give me access with a valid verification code and chat is putting me in a loop not understanding the issue Advise to put Date & Time on automatically did not help. What to do??Solved263Views0likes8CommentsI can't sign in to the mobile app after resetting my password; there's an unknown error.
After changing the password in my account, I cannot log in with my account in the mobile app. I normally connect from a laptop and computer but not on my mobile phone (android). I've made too many attempts and they all end up with the message ''Unknown error, please contact Dropbox customer support.99Views0likes1CommentDropbox Passwords mobile app doesn't have any master password?
It is very shocking for me that Dropbox Passwords has no master password (or at least I can't find it). I do not use fingerprints on my phone, I have simple PIN. It is locking after 2 minutes, but if the pone is in hands it won't turn off the screen. So, to open another password managers it is necessary to enter master password. But for this app you just open it and the passwords are visible immediately. Is it possible to add Normal master password or at least PIN to add additional protection?426Views1like2CommentsI'm not seeing my updates when opening Dropbox Passwords on my mobile/Firefox browser.
I use Dropbox Passwords, mainly on my computer (with Safari). I have installed the app on my phone and connected it some months ago but use it rarely. I noticed that the last changes made were not synchronized on the mobile ap. After trying different solution I uninstalled the app on my phone and reinstalled it. I can't understand, it is still the same: the last changes I made do not appear. I installed it on another brother (Firefox) and the problem is the same. The changes made on August 2024 (and latter) do not appear.65Views0likes1CommentI can't log back into Dropbox Passwords after disconnecting all devices.
Salve, usavo l'estensione su Chrome e l'app su Android senza problemi. Però, dopo aver cambiato password ed inoltre, per sicurezza, scollegato tutti i dispositivi ed i contenuti Dropbox, adesso non riesco più ad accedere a Dropbox Passwords: sull'app Android va in errore, continuando la schermata "è in corso la verifica del tuo stato" sull'estensione Chrome mi scrive "Hai collegato 3 dispositivi o browser a Passwords". Se entro sull'app Android di Dropbox, mi dice: Dispositivi 1 / 3. Se entro sul sito web di Dropbox, nella sezione applicazioni mi appaiono "Dropbox Passwords Extension" e "Dropbox Passwords for Android" con la data di collegamento odierna. Se li scollego e riprovo, gli errori precedenti appaiono nuovamente identici e nella sezioni applicazioni tornano nuovamente le 2 applicazioni, ma in realtà non funzionano e non ho accesso. Sembra come sia andato in errore il sistema sul mio accounto e che vada ripristinato. Come si può risolvere il problema di accesso a Dropbox Passwords ?66Views0likes1CommentI can't sign in due to a security code being sent to an email I can't access
Dropbox on my PC and iPhone used to be perfectly synced. When I added or edited content on either, it would show up on the other usually within minutes. I recently got a new PC and when the installers set it up my DB worked great on my new PC. Except that I soon discovered that it was no longer synced to my phone. So I deleted my iPhone DB and tried to just sign in again on my phone in hopes that would solve the problem. Little did I realize that to sign in you requires username (e mail address), password and then DB sends a six digit security code to your e mail address (the one you used to sign in). The problem is that e mail address no longer exists, and I can't recreate it so I can't retrive the security code they send me to sign in. So now I've lost all my DB content on my phone and can't figure out how to re open that account on my iphone so that all of my PC DB files will sync to it. HELP! Thanks Mac100Views0likes3Comments