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Mobile
16 Topics
I can't log in on my iPhone or iPad; I get an error message that I've entered the wrong credentials.
Dropbox Plan: N/A Are you a Team Member or Admin? N/A Do you have access to the email linked to the account? N/A Are there any devices connected to your Dropbox account? N/A Question or Issue I am a new user. I established a new basic account on web/desktop and downloaded Dropbox app to my iPhone and iPad, but could not log in on either. I get error message that I entered wrong credentials though I am using exact same email and password I use to log in successfully on web? Any explanation/solution?145Views0likes9CommentsI found a shared folder on my mobile app that's not mine. Is my Dropbox account secure?
When I opened my Dropbox folder on my android phone (I only have the default folder on my app-a simple new installation) I saw a folder called Scuba. It wasn't mine. Dropbox indicated it was shared by two people I know but that I don't have any sharing relationships with. I'm worried that someone else has access to my Dropbox. On my android phone I deleted the folder and uninstalled the entire Dropbox app. When I open the folder on my Windows 11 PC the mystery folder is gone. How is the appearance of the mystery folder possible? I only want to use Dropbox to move files between my phone and my PC. Are there settings to close it off to outside entities? If not, I'll uninstall the program from my PC, too. Thanks, Dave133Views0likes4Comments
I don't have access to my authenticator code after changing my authenticator app
I needed to change my authenticator app, now DROPBOX does not give me access with a valid verification code and chat is putting me in a loop not understanding the issue Advise to put Date & Time on automatically did not help. What to do??Solved316Views0likes8Comments
Sign in with Apple ID shows that the account is disabled
Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled. But when I sign in using the same icloud email, there is no any issue. I made a mistake of choosing "Hide my Email" on my first attempt to sign in and it created the new account which I had to delete. After that I can't use the Continue with Apple feature anymore. Please solve the issue. Thanks6.9KViews1like27Comments
The one-time code either never arrives to my email or Dropbox tells me it's expired.
Hi. I really want login. But I can't. I've tried many things. When I try to login through Dropbox web page via PC and mobile: The page for Second step verification is not uploaded. I waited over 10 minutes.(It's definitely not an internet problem) When I try to login through Dropbox via mobile app: Second step verification email arrives from no-reply@dropbox.com. But it is not helpful. Even though I entered the code in 30 seconds, a pop-up window appeared saying “A considerable amount of time has passed. Please re-enter your password.” If I try to reset the password, I don´t receive the mails. I already added no-reply@dropbox.com to my email contacts, it doesn´t help. I can't even change my password. Because the mail doesn't arrive. I already check spam mail, but it doesn't help. What should I do? Please help me.1.8KViews0likes10Comments
I removed Dropbox from my iPhone and I can't find the email my account was linked to.
Hello, as the title said. I accidently unninstalled my Dropbox Apps and i forgot my email to login. I tried to search through my email but i couldn’t found my Dropbox account, Is there any way I can see my email on my iPhone or can i rollback my iphone to previous backup so it can automatically login my dropbox account? Im frustated because my important files are there… please help guys if you guys have the solution565Views0likes5Comments
Received unrequested 6-digit verification code on my phone
Hi, so I was recently hacked (someone gaine access to all of my (unique) passwords) which I changed from a secure device promptly after. A couple of hours ago I received 6-digit verification code on my phone which I did not request. Does this neccessarily mean that my account password is compromised again? Or could this request to my phone have been produced by the attacker without him having to my new password? (E.g. by attempting to reset the password only with my known email address and a currently logged in phone? I have not been able to reproduce this). I'm not so much worried about the failed login attempt itself, but the fact that all of my passwords could be compromised again. Thanks in advanceSolved5.4KViews0likes8Comments
