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Dropbox is asking for a 6-digit code, but I don't see it in Hotmail.
This problem happened last year when I returned to the US. I lost access to Dropbox on my Macbook Air and iPhone,and I have my login email and password but Dropbox is just not forwarding the verification code to my hotmail account. Last summer, I had a similar problem and managed to get someone on the phone at Dropbox to help restore it.
This is an older (not regularly used) account that I have valuable items stored in. The recovery questionnaire apparently wanted ALL the questions answered correctly.
My real name is on the account. I know I can name plenty of files that are inside the Dropbox account. I have my passport and ID, and there are photos of myself in that Dropbox account (which match my ID).
If I can speak again by phone with someone, I should be able to regain access. I can pay for one of the services if that is a barrier.
I just really want to regain access. (I also want to finally turn off 2-step verification once and for all. I thought I'd done that last summer but here it is blocking me again. Hotmail seems to not like verification codes.
This happened now because I bought a new iPhone recently and all my saved passwords failed to port over to the new phone.
Device
iphone 16 plus, Macbook AirP
2 Replies
Just to clarify: This problem happened once before and was fixed LAST YEAR, but now it has just happened again when I just got a new iPhone.
- Nancy
Dropbox Community Moderator
Thanks for your post, billermo, and I’m sorry to hear about your issue.
I don’t believe this is related to two-step verification (since you mention it towards the end of your post), but rather the one-time security code that Dropbox sends every now and then for security purposes (I’m afraid that this can’t be turned off).
I’m guessing you’ve done so already, but can you double check the spam folder of your email address (the one linked to the Dropbox account you can’t access) and let me know if anything appears there?
Other than that, I’d like you to make sure that no-reply@dropbox.com has been added to your email contacts, and wait a few minutes before trying to re-send the code.
Keep me posted for any updates.
