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billermo's avatar
billermo
New member | Level 2
8 hours ago

Dropbox is asking for a 6-digit code, but I don't see it in Hotmail.

This problem happened last year when I returned to the US.  I lost access to Dropbox on my Macbook Air and iPhone,and I have my login email and password but Dropbox is just not forwarding the verific...
account access
emails
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Thanks for your post, billermo, and I’m sorry to hear about your issue.

I don’t believe this is related to two-step verification (since you mention it towards the end of your post), but rather the one-time security code that Dropbox sends every now and then for security purposes (I’m afraid that this can’t be turned off). 

I’m guessing you’ve done so already, but can you double check the spam folder of your email address (the one linked to the Dropbox account you can’t access) and let me know if anything appears there? 

Other than that, I’d like you to make sure that no-reply@dropbox.com has been added to your email contacts, and wait a few minutes before trying to re-send the code. 

Keep me posted for any updates.

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