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I've forgotten my password and I don't have access to the email address associated with my account
I no longer have access to the email address associated with my Dropbox account, and I don't remember my password, but I am connected in the devices listed below. Is there a way for me to change the password or the email address? Device Lenovo Yoga Operating System/Browser (if using the web) Windows 10 Home / Chrome Dropbox App Version (if using the app) 460.2.8 on Android phone Dropbox Plan ProI deleted an old Dropbox account but I'm still getting emails about it
Device Surface Laptop Operating System/Browser (if using the web) Windows 11 Syncing Status "Up to date" Question or Issue I had two dropbox accounts, one for regular use which is used multiple times daily, one as a kind of addition for a special project. The latter was under a different email address on the Gmail platform. The latter became unnecessary and I deleted it, through Dropbox.com: following the instructions. It seemed to be successful. However it suddenly resurrected itself and started to send me messages that the account was nearly full. I deleted it again. Now after about 4 months and a new laptop it is back again, saying it is nearly full and that I should upgrade! How can I get rid of it forever please.
An "Admin" suspended my account. How can I regain access to it?
Hello! I'm logging in using a different email because the one originally connected to Dropbox is "suspended" or "marked inactive". So I'm a freelancer, working with multiple clients. We share files via Dropbox. Now, I ended my contract with this client in January, and somehow she ended up suspending my entire account rather than just removing me. I don't understand how it happened because it's just a shared folder, and now I lost my complete access even though I own the account and have premium subscription. I have told her what to do to restore my account, but she's still not replying, probably because she was busy with her personal errands. Is there anyway you can help?
Cannot log in to my account as I'm not getting the verification code
Dropbox Plan Basic Are you a Team Member or Admin? N/a Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Question or Issue I am unable to log in to my account, as it is asking for a 2 step verification code (which it never used to). It states that it has sent me a code by email, but it is not arriving. I have looked in all email folders including spam and junk
Two-factor authentication methods used on my account are no longer accessible and I can't sign in
Dropbox Plan Unsure Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Question or Issue AT A CROSSROADS with Logging Into My Account. I have been a Dropbox accountholder for over a decade. I have never had an issue logging into my account up until now. I originally established my Dropbox account to store important life artifacts, like old photos of our family, etc. And, thus from time to time over the years when I had the space in a busy life to log in I would update what I wanted to continue to add to the story of our life's treasures. I have been attempting to log into my account over the past week with no success because the two-factor authentication methods are no longer accessible to me. The devices on file are no longer owned. The phone number on my account's file I no longer have access to (my employer issued me that number and I no longer work there). And, the backup codes it is suggesting I access I do not have. I have been going back-and-forth with email support for days now and my experience is the email support team is not comprehending this and keeps repeating their support recommendations, thus I am finding myself repeating the situation now 3 times. I am no closer to getting help with a manual account recovery option. I even offered to provide additional account verification identification. I really need additional escalation and help with this matter. I respect the role in protecting our data. Equally, I am having a difficult time respecting the support experience for a long-standing customer who has spent hours attempting to get adequate assistance that resolves an issue, versus perpetuating the inability to use a service I have invested years into, and I am still currently paying for. Below is the screenshot showing the devices linked to my account that DropBox has on record for me. You will find these haven't been active in the past 5 - 8 years.How can I protect my Dropbox files, when my laptop needs service?
Dropbox Plan Basic Are you a Team Member or Admin? No Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Yes Question or Issue For the first time since I bought my first PC in 1985 or so, I'm having to leave my computer with a tech support company, briefly, and I want to make sure that they can't access any of my files. I plan to move my files to an external drive and remove them from my laptop - but what do I do about my Dropbox files? I currently auto-sync files between my laptop and dropbox's "cloud" - how do I make sure that the tech can't see any of the data in any of my Dropbox files?I have two Dropbox accounts, but haven't used one for a while, can I log in to it?
I have my Dropbox on my two devices. I realized that both devices are signed in under two emails. I was in contact with Dropbox and understood it was fixed but gather this is not the case. I iPad is under Shaw.ca but I have not had access to this account for 2 years. The only valid email address I have is [Removed as per Community Guidelines]Having issues accessing my 2fa code. What can I do to be able to sign into my account?
for some reasons i havestopped using dropbox for a year now i need to regain access on my account but i can not access authenticator app generating 2fa codes for the account now is it possible to verificate from email instead of the 2fa code as i no longer have access to it and the account is important to me
