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Forum Discussion
Lost 2FA access and no backup codes or phone number - Am I going to lose my account of 12+ years?
Do you have access to the email linked to the account?
Yes
Are there any devices connected to your Dropbox account?
None
Question or Issue
I tried to update my 2fa last year and apparently I did it wrong, now my new 2FA codes don't work for my dropbox account. I don't have any files synced with dropbox on any device so they're all in the cloud. I contacted support and was told that without 2FA, backup code or a backup phone number(I don't think I have a phone # linked to my account) that I will lose my account access. Just wondering if anyone has any experience with this? I really would like to keep my dropbox account because I have files in there since my college days.
2 Replies
- Mark
Super User II
Unfortunately yes, its very likely that you you've lost access. When you change the 2FA account you have to confirm the information to make sure that it worked. It isnt possible to do so without doing that. You are also forced to download backup codes when doing so via the website - and confirming you have done so. These give you access if you loose access to the security codes.
