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My iPhone was stolen and two-factor authentication is preventing my account access.
My iphone was stolen, and two factor authentication is stopping me from logging in. A code is supposed to be sent to my new phone, but I never receive it. Sometimes I receive an error message that says there was an error sending the code. I changed my password on my account with the Apple Private Relay address, but I am not receiving the code, so I can’t logon. I have 2 factor authentication on, and I can’t get the code from the Auth App either because of the stolen phone. See attached screenshot with error message Dropbox Support staff says I will never be able to recover my account because the email address is an Apple private relay address and I cannot send them an email from this address. This is ridiculous. I have recovered other accounts elsewhere that use Apple’s private relay address. Dropbox Support says they are going to just close my Help Desk Ticket without helping me further/with no resolution. This seems to be bad security recovery design. I would appreciate any help in gaining access to my account. I only have one device- my new iPhone. Thanks
We can't access the account with two factor code enabled, as the email is deleted
Hi We have a business account with Dropbox. It was created using a former employee's email. I can't log in and change the email address because two-factor authentication is enabled. The email has been deleted, so I can't receive the code. What should I do?
Getting an error that my password is wrong when trying to set up two-factor authentication
Hello Dropbox Team - I attempted to set up the 2 Verification Step. I enter my password, and it says that the password is wrong. No. I did not mistype the password. (I used the password to enter DropBox so) I know it's the right password, typed correctly. (not auto populated) Can you please let me know why this could be happening? I also tried to do this in a different browser, which let me into Dropbox using the same password but when I attempt to setup the 2 Verification step it says it's the wrong password again. I've not set up any other passwords \`?`/ Your guidance is much appreciated. Be well.
My colleague's account has been compromised and we've opened a ticket.
Hoping this finds its way to someone in support... IT administrator here. One of my users fell victim to phishing, had email account compromised, and in the path of destruction, a long-dormant Dropbox account was taken over and is being used to spread phishing materials, presumably PDF files with links that will pop a false login. Email account is now recovered. Submitted a support ticket, 24777109. Bad guy apparently used man-in-the-middle to bypass 2FA on corporate email account, so some level of sophistication. Imperative to stop the file sharing. Reputational damage to my company and to Dropbox. If there is a forum admin lurking who is feeling heroic and can escalate the ticket, it would be appreciated. Thank you.
I can't login to my due to 2FA being set up on it
I am a part of an organization and was using Dropbox Sign for HR purposes. I have always been signing in using the Google Sign-in method since I received an invitation as a team member via email. All was working well for me for months. One day to sign in, the system asked me for a 2-factor authentication code, which I could not have because I did not set up 2FA. Later I checked my e-mail and it said that 2FA was applied months ago without me even realizing it. So, it might have been an error back then. After that when trying to log in, my e-mail address was not recognized as the one already in use. That is why I had an option to sign up. I signed up using the same e-mail and now the system shows no old files I owned before. Could someone help me with this issue since I was responsible for the company documents and now all disappeared?
No longer access to email address as it's been hacked, cannot complete 2 step verification
I have not had to log into my dropbox for months as it was always open on my computer, however since being logged out, I realised when I re logged in, that it's attached to my old hotmail address that was hacked several months ago and we lost it all. Because of this, I can't receive the 6 digit verification code. I have tried to retrieve my hotmail account many times, but it has been blocked. I use my drobox info weekly, so it's very active and has about 15 years of data that I need. I only have basic dropbox and the ticket number reply sent me what seems to be a generic email indicating that the level of support I will receive depends on my level of Dropbox. I have read all the FAQ's to no avail. Most of them tell me to login and then proceed, however this is impossible. Please help, I'd be grateful if I can still access the information. I have a ticket number 24748471I lost access to my email, now I can't login to my Dropbox account
Hi! tried to reach my deopbox account and realized (as so many others) that an additional six digit code had to be provided in order to log in. The problem is that the email connected to my dropbox account was deleted a little more than a year ago due to a shutdown of the email server by the ISP. Back then I had to change all my email addresses but forgot the one connected to my dropbox account. So: No more (old) email. No more server. No more email domain (bredband.net). Any suggestions? Looks kinda dull to me... Br, /Thomas
