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Can I set up 2-Factor Authentication with no cell phone?
Hi, I would like to make my Dropbox account more secure, so I tried to set up the 2-factor authentification. However, I have no cell phone, so I can't set it up. There is no option for a desktop-based authentificator (like KeepPassXC), nor for Dropbox to call me on a landline phone. What do you suggest I do to make my account more secure, if I don't have a cell phone? Thanks.
Locked out of my account because I don't have access to the authenticator app
I have been locked out of my account, my phone died and while the number is the same, I don't have access to the 2 Factor Authentication app, I was using Microsoft Authenticator. However, I was never prompted to setup a backup code, which support told me should have been emailed to me. And while I know I set up a backup email, there is no option to unlock the account with any other method. Dropbox Support has told me there is no way to access my data now, and that's unacceptable. I'm so very very disappointed in Dropbox, they take more than 24 hours to respond to emails, and at odd hours too, and even if I respond to them right away, it takes a day or two to get a response. I have seen other posts in this community and other sites about this exact same problem that were resolved. I am most upset that I was told by Dropbox Support that I would still have access to my own files that were on my desktop, but I have been locked out of access to MY OWN FILES. This is absolutely unacceptable. I am totally at a loss what to do, it is so frustrating, and Support has been extremely rude and dismissive. Even if given access to my files, I will not be using their services anymore. Can anyone help me? Thank you. Do you have access to the email linked to the account? (Yes) Are there any devices connected to your Dropbox account? (No)Locked out of my Dropbox account due to two-factor authentication
Long story short: Iām hoping someone here can help or point me toward advanced support. I have a paid Dropbox account, and Iāve been locked out for quite some time. When I try to log in, Iām asked for a 6-digit code from an authentication app. I clicked the āI still need helpā link, which then prompted me for an 8-digit emergency backup code. I searched my email and tried to recall if I had set anything up that would cause this, but I have no recollection or record of enabling two-factor authentication. I tried contacting Support, but I canāt log in to submit a ticket because it requires the same 6-digit code I donāt have, so itās turned into a bit of a vicious circle. Iām able to change my password successfully, but the two-factor prompts still appear afterward. Iām baffled. I did send an email explaining the issue but havenāt heard back. Note that the account Iām having trouble with is not the one Iām using to post here, because I would need to be able to complete a two-factor authentication code for that account, which for all intents and purposes doesnāt exist. Is there a way for paid users to escalate this to someone who can verify account ownership and help me regain access? Iād really appreciate any advice or next steps. This has been incredibly frustrating, and I just want to get back into my account.Cannot access my account - notification sent to non-existent authenticator app
Dropbox Plan Essentials Do you have access to the email linked to the account? yes Are there any devices connected to your Dropbox account? yes Question or Issue My group is using a Dropbox Essentials account and we are completely locked out. When we try to log in, we are sent a screen instructing us to "enter the code sent to your authenticator app" but there is no authenticator app in use and we do not get the code. The only other option we are given is to add the backup codes however we do not have those. We have tried to address this via a ticket (Ticket #25673449). We do not have a mobile number attached to the account and we cannot log in via any of the solutions offered by the bot. We desperately need a human to help us access our account. I am logged in here through a different account, since I cannot get into the needed account to send this help request.
Someone accessed my Dropbox account and I can't get help
Dropbox Plan Professional Are you a Team Member or Admin? No Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Phone, tablet, work laptop Question or Issue A few days ago, My Dropbox account was hacked by an individual calling themselves Samuel Shimb (see screenshot below). They managed to get access to my account even with 2FA enabled (via SMS)! I want to make people aware of this and the fact that, when I raised this to Dropbox's chat and Support people, they downplayed it and said they's pass it along to their colleagues. Even when I mentioned in my communication with them that I had 2FA enabled, but did not receive any 2FA OTP, in their responses, they still went ahead to say that I must enable 2FA. I have been asking for escalations without any assistance on this matter. I am a paying Dropbox Professional customer, and I want to know how someone accessed my account outside of the normal authentication flow. Even if the hacker managed to obtain my Dropbox password (which I was not using anywhere else by the way), I want to know how they bypassed the 2FA. There were no indications in my GMail inbox of someone trying to reset my Dropbox password (so the hacker did not gain access to my email account first). I was able to login normally using my Dropbox account even after the attack. This has resulted in sensitive information being exposed to an attacker whose intentions I do not know, including work files. However, Dropbox staff have been downplaying this isse. Maybe because this could be a vulnerability on the side of Dropbox and they won't admit that.
Dropbox sends the one-time code to an old email address that's not accessible.
I am trying to help my 82 year old uncle figure out why he isn't getting the dropbox codes sent to the correct email address. I do not know what plan he has but can ask if it's necessary to know. So let me explain his situation. He heads up our family history and has everything in Dropbox (duplicates, triplicates š) for the family to access. He said a few years ago it just all of a sudden starting doing the 2 factor authentication. So he let everyone know and said if you need in let me know it's you and I'll give you the authentication code. So that's what we've done. He's always logged in so it doesn't affect him. And he also is accessing it from his hard drive folder and not his phone or computer. For the last couple of weeks I have tried to get in and when I let him know, he never receives the authentication code. We've tried half a dozen times or so with the same result...... no code is ever sent. We tried again today and this time I noticed that it said it was sending the code to an email address and not his phone like it has in the past. The email address is an old one and according to him is not the one that is listed as his address right now. He doesn't know how to access the old email as it's been many years since he used it. I don't understand why it's going to that one when that's not the one that shows for his profile (according to him when he checked his settings today). At this point I was able to help him find the settings and he has turned off the 2 factor authentication. However, when I tried to log in it is 1. still doing the 2 factor authentication and 2. it is still going to the old email address. I did wonder if there's a connection between his old email address still being his login?? As I first said he is 82 and trying to contact support and get help is not very feasible. So I'm reaching out to see if anyone else has had this problem. I saw other posts about not getting the codes but they all seemed to be a little different than his issue. Thank in advance!
