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Cannot log in to my account as I'm not getting the verification code
Dropbox Plan Basic Are you a Team Member or Admin? N/a Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Question or Issue I am unable to log in to my account, as it is asking for a 2 step verification code (which it never used to). It states that it has sent me a code by email, but it is not arriving. I have looked in all email folders including spam and junk
Two-factor authentication methods used on my account are no longer accessible and I can't sign in
Dropbox Plan Unsure Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Question or Issue AT A CROSSROADS with Logging Into My Account. I have been a Dropbox accountholder for over a decade. I have never had an issue logging into my account up until now. I originally established my Dropbox account to store important life artifacts, like old photos of our family, etc. And, thus from time to time over the years when I had the space in a busy life to log in I would update what I wanted to continue to add to the story of our life's treasures. I have been attempting to log into my account over the past week with no success because the two-factor authentication methods are no longer accessible to me. The devices on file are no longer owned. The phone number on my account's file I no longer have access to (my employer issued me that number and I no longer work there). And, the backup codes it is suggesting I access I do not have. I have been going back-and-forth with email support for days now and my experience is the email support team is not comprehending this and keeps repeating their support recommendations, thus I am finding myself repeating the situation now 3 times. I am no closer to getting help with a manual account recovery option. I even offered to provide additional account verification identification. I really need additional escalation and help with this matter. I respect the role in protecting our data. Equally, I am having a difficult time respecting the support experience for a long-standing customer who has spent hours attempting to get adequate assistance that resolves an issue, versus perpetuating the inability to use a service I have invested years into, and I am still currently paying for. Below is the screenshot showing the devices linked to my account that DropBox has on record for me. You will find these haven't been active in the past 5 - 8 years.
Having issues accessing my 2fa code. What can I do to be able to sign into my account?
for some reasons i havestopped using dropbox for a year now i need to regain access on my account but i can not access authenticator app generating 2fa codes for the account now is it possible to verificate from email instead of the 2fa code as i no longer have access to it and the account is important to me
Can I log in to my account without my authenticator app or backup codes?
Question or Issue I have 2 dropbox accounts. For my second drop box account (where I have a plus plan), I am not able to log in as I am in a loop of verifications that I am unable to do. I do not have the authenticator app, and I don't have my backup codes. Is there no other way to log in? When I contact support they tell me to do a bunch of things that don't exist when you aren't able to log in. Are my files lost? To make matters worse, I pay for drop box and I can't get into my account. There has to be a way to help people who lost their backup codes and whose phone number doesn't seem to be in their profile. I tried to log in on desktop app, phone app etc., but doesn't work as I'm stuck in this loop! Help! Betina
