Generating Recovery/Backup codes not working

Narciso C. wrote:

Whenever i click it it asked me for a password but nothing loads.

Clear your browser's cache/browsing history, or try another browser.

hi Rich I already did. different browser still the  same. we have 3 accounts DB in total. this is dropbox issue i think? 

Hey Narciso C., can you please describe the exact steps you're following until you get to the issue?

Hannah

I'm seeing the same thing as well.

When I click on Show to reveal my existing recovery codes it prompts me to enter my password. When I do, I get a message at the bottom of the screen that says "Since it's been a while, please enter your password again." If I enter my password again the issue repeats in an endless loop.

I'm having this exact same issue- I can't get the backup codes on any browser, using any computer, any operating system. I've tried Chrome, Firefox, and Safari on both Mac and PC and nothing works.

Hi Everybody,

Thanks so much for reporting this. We were able to reproduce this on our end, and our Engineering team is actively investigating a fix. We'll keep you posted when we have more information to share.

Ben

Thanks, BenDBX. I can confirm it's working again. 

I don't think this is resolved. I'm having the same issue three months later. I've tried different browsers and even used incognito/private browsing to avoid previously saved cookies. Any suggestions on what else I can try?

Hi TheNarg, welcome to our Community!

Before getting to your issue, do you follow the same steps that Rich mentioned above? 

When did you first start noticing this behavior? 

Let me know, and we'll take it from there!