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Narciso C.'s avatar
Narciso C.
New member | Level 1
2 years ago
Solved

Generating Recovery/Backup codes not working

Hi! Does anyone of you having problem generating recovery/backup codes? Whenever i click it it asked me for a password but nothing loads. this has been like for days now Can someone check?
account access
security
two factor authentication
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

    This issue has been resolved by our Engineering team. Backup codes should now generate as expected.

Narciso C.'s avatar
Narciso C.
New member | Level 1
2 years ago

hi Rich I already did. different browser still the  same. we have 3 accounts DB in total. this is dropbox issue i think? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Narciso C., can you please describe the exact steps you're following until you get to the issue?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago

      Hannah

      I'm seeing the same thing as well.

      When I click on Show to reveal my existing recovery codes it prompts me to enter my password. When I do, I get a message at the bottom of the screen that says "Since it's been a while, please enter your password again." If I enter my password again the issue repeats in an endless loop.

       

      • StewartF's avatar
        StewartF
        New member | Level 1
        2 years ago

        I'm having this exact same issue- I can't get the backup codes on any browser, using any computer, any operating system. I've tried Chrome, Firefox, and Safari on both Mac and PC and nothing works.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everyone,

    This issue has been resolved by our Engineering team. Backup codes should now generate as expected.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago

      Thanks, BenDBX. I can confirm it's working again. 

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