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Account access
I have two Dropbox accounts. One is free, and the other is a two or 5TB data storage (I pay A$18.69 monthly). I was in my paid account earlier today when I noticed that some files I had deleted through Windows File Manager were still appearing in my Dropbox account. I checked to see that I was in the correct account, and it was the correct paid account. So, I thought I should log out and log in again. I put in the normal username and email address and the normal password, but it directed me to the personal free account.
I also thought if I did a password reset, it might take me to the paid account. No success.
Nothing in the robot support system is helping me. I desperately need to access the files from the paid account. Given that I am paying for a Dropbox service, surely there must be a way to communicate with that service provider. If anyone can assist, I would be so grateful.
Russell
Thanks, Nancy, for responding.
I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts.
I await our respective timelines to work so that I can receive further instructions from Dropbox Support.
Russell
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I forgot to mention that there is a Dropbox ID number on my monthly bank statement. Also, I have checked, and it is a 2TB account that I am subscribed to.
Russell
Thanks, Nancy, for responding.
I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts.
I await our respective timelines to work so that I can receive further instructions from Dropbox Support.
Russell
- Hannah
Dropbox Community Moderator
Sorry to jump in here, Russel Driscoll!
Would you mind sending over the ticket ID for your communication with support, so we can also track it in our system?
- Hannah
Thanks, Russel!
If you need anything else, don't hesitate to reach out to us again.
Have a great day!
Hi Hannah,
I have tried to follow the instructions given by Dropbox Support in the following link: https://help.dropbox.com/installs-integrations/sync-uploads/make-files-online-only
However, when I click on my Dropbox Account (P9) avatar, the is no Preferences option.
I am hoping that someone in the Community can see this and reply outside of USA work hours.
Russell
- Mark
Super User II
Russel Driscoll wrote:
Hi Hannah,
I have tried to follow the instructions given by Dropbox Support in the following link: https://help.dropbox.com/installs-integrations/sync-uploads/make-files-online-only
However, when I click on my Dropbox Account (P9) avatar, the is no Preferences option.
I am hoping that someone in the Community can see this and reply outside of USA work hours.
Russell
Hi Russell
Are you doing this on the desktop software and not the website?
You need to click on the Dropbox icon on your computer and then the avatar at top right.
Thanks for the prompt reply, Mark.
Yes, I was on my Desktop, and your instruction worked. Brilliant.
Russell.
Hi All,
When I thought I had succeeded in merging two accounts by following all the instructions, I noticed that the folder I most use was still incomplete (showing files from the account I no longer want to use as the default account on my laptop).
When I use a private (incognito) browser to view my other account (which is now a little overfull), the same folder is complete. However, there is no Download option (not even in the ellipsis options). Why?
Russell
