Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

RJD_ME's avatar
RJD_ME
New member | Level 2
3 years ago
Solved

Account access

I have two Dropbox accounts. One is free, and the other is a two or 5TB data storage (I pay A$18.69 monthly). I was in my paid account earlier today when I noticed that some files I had deleted throu...
account access
security
  • Russel Driscoll's avatar
    Russel Driscoll
    3 years ago

    Thanks, Nancy, for responding. 

    I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts. 

    I await our respective timelines to work so that I can receive further instructions from Dropbox Support.

    Russell

RJD_ME's avatar
RJD_ME
New member | Level 2
3 years ago

I forgot to mention that there is a Dropbox ID number on my monthly bank statement. Also, I have checked, and it is a 2TB account that I am subscribed to.

Russell

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to jump in here, Russel Driscoll!

 

Would you mind sending over the ticket ID for your communication with support, so we can also track it in our system?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!