Not able to access backup files, get an error when trying to.

Hi, sitrakandriana ,

Try relaunch the Dropbox app.

Here's the official documentation for the steps involved

https://help.dropbox.com/installs/desktop-application-overview

If the problem persists, you may wanna try to restart your computer as well.

To ensure that your files are safe, you could open up your web browser then go to https://www.dropbox.com, sign in then check your files on the web.

Cheers

Vicker

Hello!

I'm having the same problem, but those tips didn't work. How can I access the backup files?

Cheers

I have the same problem. There is no longer an access to the backups on the left side of the page after login. However, I can get to the folder but clicking on it results in the error message reported by sitrakandriana. It may be associated with the update to Ventura 13.5.2.

Can you acess via www.dropbox.com/backups ?

If not can you post screenshots of any errors?

The same happens to me. I can see the backup folder, but I can't open it - there is an information of error.....

Yes:

It's exactly that that happens with my account...

Long story short. I returned an SSD to Best Buy and deleted all files in it. Roughly 51gb in raw files I took in the past 3 weeks.

Before doing so I checked the backup was completed and up to date. Now the nightmare starts....

When I click on the backup name on the webpage. It says "Attempted to zip to many files".

I then try to double click the backup to see the individual folders and files. I does not open and it says: "Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums  for help, or head back to home."

Just moved from Google Drive and regret deeply. Anyone had these issues? What do I do?

I get the same error message and am unable to access my backup files.