2025 sparked some incredible conversations across our community đ©âđ». Discover the highlights and see whatâs ahead in 2026.
Error Messages
530 Topics
Extensionless files canât be previewed
Yesterday, I decided to rename some of my videos on here to help me better identify them. After doing so now my files say: "Extensionless files canât be previewed" . I tried to restore them to the previous version but still nothing. It will let me view the previous version but I cannot get a link to it to show others and when I try and download it (in hopes that I can upload it on here again) I get this error: Error (403) It seems you don't belong here! You should probably sign in. Check out our Help Center and forums for help, or head back to home. I am indeed signed in and it is my video and my account. I would really love to fix this issue because these videos (which are from my security cameras) are actually quite important. I needed to show them to a lawyer etc. I also tried to search my computer and see if it is in the dropbox cache, but that is empty. Unfortunately when I had transferred these files to another hard drive something happened and some of the files did not transfer. So, I don't have that option to go back and get them that way. Again, all I did yesterday was rename the files. I also tried restoring the previous versions with no luck. Any clue as to what happened and how I can fix this?Solved23KViews0likes14Comments
Err_connection_refused error on multiple web browsers
Canât seem to connect to Dropbox at all using multiple different browsers and in private /incognito mode. Keeps saying refuses to connect. Have added Dropbox.com to trusted sites in settings, uninstalled and reinstalled the Dropbox program and browsers. Have also made sure no proxy settings are active along with making sure the program is allowed access. NOTHING WORKS!!!Solved35KViews1like65Comments
Cannot open Word documents in Dropbox
I am synced to open Dropbox documents in the online-only mode on my Surface Pro since it doesnt have a ton of hard drive memory. That has worked well for several years. Recently, my Surface Pro has been unable to open Word documents stored stored in Dropbox. Instead, I get the "Unspecified Error" message. I can open pdf files stored in Dropbox without a problem. What changed? How do I resolve this? I have updated my Windows and Dropbox apps. Thanks.Solved12KViews2likes7Comments
Server or network failed or the format is not supported error when viewing a video
I have been trying to view a video that was uploaded here but I keep getting the error message "The media could not be loaded, either because the server or network failed or because the format is not supported." I then tried to download the video (using chrome) and it failed, saying that there was a server problem. I have tried changing my DNS settings, refreshing the page, checking to see if my browser is up to date, changed browsers, downloaded Quicktime player and VLC to try and view the video (it was captured on an iphone and is apparently an mp4 file), and even tried to disable adblock and got nothing. I'm tired of this and I just want to watch the video... What else can I do? Here is a link to the video https://www.dropbox.com/s/nru5e6j1ar2i5a9/VID_20220917_160014.mp4?dl=0Solved5KViews0likes6CommentsProblems when using IDM to download a big single file on Dropbox
Dropbox has major serious problem with download manager especially IDM. The problems that I faced when downloading a large file (let's say around >3GB) are listed below :- 1) It will download only with one connection, not the usual 8-16 connections like from other sites. 2) The download speed is capped to 30Mbps while I have 100Mbps connection 3) The download will fail after reaching specific point due to timeout error and cannot be resumed. 4) Getting 403:Forbidden/409:Conflict errors when try to resume with refreshed link. This needs to be sorted out as soon as possible.5.2KViews0likes6Comments
"That didn't work for some reason" error when trying to open a shared link.
I was sent ym first dropbox video link in my email. When I click on it it goes to Dropbox and says..." That didn't work for some reason. If it's a fluke refresh the page..." Upon refreshing all it does is repeat this error message. Any smart peeps out there that know what's happening? Thanks for any help you can provide!24KViews0likes42Comments"Couldn't load file. There was an error loading the file" when viewing files on iPhone.
Recently I am getting the message "Couldn't load file. There was an error loading the file" on my iphone. I had the files resent to me, and I was able to open them at one time last night, but half an hour later, got this error message on 5 out of 6 files. (Please keep your responses simple. I am electronically-challenged.) đSolved5.7KViews0likes3CommentsTrying to download a zip file from the web, but the server disconnects. What can I do?
I am trying to download a 6gig zip file over a connection speed of 1Mb/s, which is pretty slow, but from what I have been doing has been consistent. When I get to about 4.1Gb downloaded the dropbox server disconnects and I get the following message "curl: (18) transfer closed with outstanding read data remaining". I have tried a firefox, chrome and IE to see if I get different results but it is always coming out the same. How can I get this zip file? I cannot speed up my connection. I have noticed that each download attempt will disconnect at 1 hour of downloading. Please let me know what I need to do to increase the timeout on the dropBox server end so I can get the zip file locally. ThanksSolved12KViews0likes2Comments"Sorry. Photos can't open this file because the format is currently unsupported..."
I am not able to open the hundreds of photos in my Dropbox. I get the following message: "Sorry. Photos can't open this file because the format is currently unsupported, or the file is corrupted." These are jpeg files and were always able to be opened before this recent attempt. Do you know what happened and whether I can retrieve my photos? Please help. Sincerely, Robin [removed per Community Guidelines]Solved4.4KViews0likes7CommentsZip file gives me an error when I'm trying to download.
I'm using Chrome and trying to download Dropbox folders to my Mac (Monterey version OS 12.0.1 ) and getting an error message: ERROR 79 Inappropriate file type or format. It worked fine before updating my OS system. Please help.Solved30KViews1like25Comments