You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Error Messages
603 TopicsCannot view starred photos on the website - Error 429
HELP!!! Starred Photos is not working on the DropBox web site and I really need help! I have literally YEARS of work in uploading all of my family's photos and STARRING the ones I want to use for Shutterfly or other projects. But this year, I see that I cannot get the STARRED photos to load for a YEAR (or even a MONTH) to download them accurately - the photos appear and then disappear from the website. My husband opened up the "Inspector view" and took screenshots that show that there are hundreds of 429 requests to /starred/get_status-- so it seems like the website is just broken. PLEASE HELP WE'VE SUBSCRIBED FOR YEARS! And I really need the starred photos from the past few years to make holiday gifts on Shutterfly!49Views1like4CommentsCannot open downloaded Zip due to "Unable to expand (file name).zip into Downloads (Error 2)
I am trying to download photos from my photographer's Dropbox account to my external hard drive. When I try to open the Zip (which shows size 7.53GB), I receive this error: "Unable to expand (file name).zip into Downloads (Error 2 - No such file or directory.)" I see that many other people have this issue. How can it be resolved?5.1KViews0likes7CommentsCan't access dropbox website on laptop
Hi there, I'm unable to access dropbox.com on my laptop, which is connected to my home WiFi. I have tried various browsers (Chrome, Edge, Firefox) to no avail. I don't have a problem accessing the website on my phone, which is also connected to my home network, so I reckon that rules out a network issue. The error I get on Chrome says: "This website can't be reached. www.dropbox.com refused to connect. ERR_CONNECTION_Refuses" I've searched the forum but none of the suggestions have helped. Hope someone can! Thanks.Solved4.5KViews0likes11CommentsI can't access files shared with me by others via links
I have my own dropbox but independently, for work things, I been given access to files and folders in various other people's dropboxes recently but for some reason I get an error msg and can't access them. These are open files to everyone and it is not just one time / company - it's happening with courses I have paid for, with press media files that are available just generally, people who send me general links to files - I always get this error: Error Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check ourStatus Pageto see if there is a known incident, ourhelp centreandforumsfor help, or go back tohome. I have checked the installer, checked my own dropbox syncs etc. My own files are fine and so I can't see the issue. It has happened without about 5 different companies giving me access - that I can't see the files - which are open to the general public if you have been sent the link. What can I do?94Views0likes4CommentsZip file can not decompress Mac OS X
Hello DB. I have now, on multiple occasions, had clients write me that when they download a folder I sent them, the resulting .zip file will provide an error when decompressed. I have myself recreated this on a Macbook Air M2 on OS X Monterey and Big Sur. The downloaded zip file has the correct size, but is corrupt. Best, Tor1.7KViews0likes8CommentsI can't open an Excel document stored in Dropbox through my iPad Pro.
Through the ‘Recents’ folder in Excel, I try to open an Excel doc stored in Dropbox, on my iPad Pro, I get a request or which asks if I want to link Microsoft Office Mobile with Dropbox. It asks which account I want to link with; I tell it. (I have a Personal Plus account). It briefly tells me, ‘working on it’ then jumps back to the ‘Recents’ files, without opening the doc. If I try to open it from Dropbox, via the App, the same thing happens. The App Center in Dropbox is no help at all, it indicates that MS Mobile is linked, and as far as I can see offers no way of linking a new App anyway. Dropbox Support is worse than useless; as a Plus account, I should have access to live chat, but I cannot find any reference to or way of accessing this. I have already wasted several hours with this run-around, and am stunned by the poor design of this whole site.465Views0likes5CommentsI get an error when downloading from a shared link.
Hello I used to be able to download from web links emailed to me. But recently I cannot. The download will not start. It starts to cycle like the download is beginning then an Error screen pops up. See below. Can anyone help??294Views0likes6CommentsVideo transcript error message
I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30- or 60- minute videos. The format is mp4. All videos are played correctly in the preview. The audio is clear and in English. Any suggestions?8.5KViews0likes77Comments