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âCan't open the file because the file format/extension is not valid.â error on website/desktop app.
Hi, Iâm having a serious issue with Dropbox where many of my files appear in the correct folders on both my computer and on Dropbox.com, but none of those specific files will open. I receive errors like: âCannot open the file because the file format or file extension is not valid.â Hereâs whatâs happening: I can see the file names and folder structure in Explorer. I can also see the same file names on Dropbox.com. But when I try to open any of these files (locally or on the web), they fail with format/extension errors. The files appear to be zeroâbyte placeholders rather than real files. Most of my other files still exist on my second laptop, but the ones I urgently need do not. These missing files appear in Dropbox, but none of them open anywhere. This all started after repeated issues with the Dropbox sync engine failing to start. Dropbox would install, but the app never launched, no tray icon appeared, and the sync engine seemed to be stuck in a crash loop. I believe this may have caused Dropbox to replace some of my original files with empty placeholder versions. I need help determining: Whether Dropbox has older historical versions of these files stored internally. Whether a data recovery review is possible for these zeroâbyte or corrupted placeholder files. Whether Dropbox can confirm if these files ever successfully uploaded before the sync engine failed. These files are extremely important to me, and Iâm hoping Dropbox Support can check serverâside logs or historical versions to see if recovery is possible. Thank you for any help or escalation you can provide.
"Video not available or not supported for this browser" error on Safari
Hi, I have uploaded several videos to a Dropbox folder, but when I try to view on a computer (Mac, Safari (v.26) Mac OS - Tahoe 26 -- recently updated), I get the image below with a "spinning" box. Never had this problem before, and I can download the video back to the computer and it plays fine. I can also view the videos on an iPhone no problem. Btw, seems to work ok on Chrome. Seems that the Safari browser is not compatible? Thanks!"Something went wrong" error when trying to preview files on the website
Device Normal Desktop comptuer) Operating System/Browser (if using the web) (Windows 10 home Question or Issue When I load into the page, I can briefly see my dropbox files for like 3.46 second before it load this error up: Something went wrong An unexpected error occurred, but donât worryâyour files are safe, and our team has been notified. I trying clearing cache, using different browser, disable all extension, re-install chrome all of it doesn't work. Contacted support but they have no options to do email or live chat even though I am on DROPBOX Plus and it is within 9am to 5pm. So I am sort of stuck
