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"Your device couldn't connect to the server" error on the desktop app
Device iMac 2024 Operating System/Browser (if using the web) Tahoe 26.2 Dropbox App Version (if using the app) v241.4.4853 Syncing Status "Up to date" Question or Issue I recently set up my existing company Dropbox account on my new iMac. All the folders/files appeared to sync fine and I can open individual ones with no issues. However, if I right click on anything and selected "Make available offline" from the Dropbox actions I get an error message stating the following: "Your device couldn't connect to the server. There may be a problem with the server or network." I'm regularly accessing individual files from the team account with no issues by just double-clicking them to open, but when I try to download a whole folder, this is what I get every time. I do not have a VPN set up, I have not installed any security software, my date/time are correct, and I'm definitely connected to the internet. I've tried logging out and back in, restarting, shutting down/restarting the iMac, stopping and restarting sync, and deleting the Dropbox application entirely and reinstalling. (I'm currently on my second attempt of that process.) Any suggestions? I'm completely at a loss here.
Getting an error when logging in my Dropbox account on an Android device
Application Affected Dropbox Samsung Note 10.1 Operating System/Browser (if using the web) Andriod Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Question or Issue "Error completing Goodle authentication. Please try again, or if the issue persists, sign in using your email and password" I have tried using my Google sign in and also email option. If sign in via email - "Sign-in Failed - Can't connect to Dropbox. Make suire you're online, or try again later"My sharing has been suspended due to phishing content, even though my files don't have any.
Dear Dropbox Support Team, I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.” I tried to solve with online support unsuccessufully. It’s severely impacting my Dropbox experience. I primarily use your service to synchronize files between family computers and to share files with family and friends. I can assure you that my files don’t contain phishing elements, and I make a conscious effort to keep my Dropbox space safe and clean. Please provide further details so I can resolve this issue promptly. Thank you for your support. Best regards.
Updating to File Provider API has made my Mac unusable
Hi all, I'm joining the "File Provider API broke my computer" dance and sure wish I had read more in this forum before attempting to update. Dropbox had consistently been using 600-800MB RAM even when idle, so I was hoping the update would fix the issue (it did not). The update initially ran smoothly, and I left the computer to index and the files to repopulate overnight. The next morning, after indexing, I restarted my computer, upon which Dropbox would hang on the “Connecting components” message during startup. All files in the newly-constructed Dropbox folder in the user CloudStorage library appeared correctly (all there and showing the correct amount of storage used), but none of the files could be opened (double-clicking or right click+open yielded no result). Even worse, when attempting to relaunch finder to resolve the issue, my computer would freeze until a forced reboot. This rendered my computer totally unusable, so I booted in safe mode, disabled Dropbox on startup, and followed these instructions to revert to the pre-updated dropbox library structure, including a clean reinstall: https://help.dropbox.com/installs/dropbox-for-macos-support . The folders repopulated correctly and I can open and save files in the original [User]-dropbox library, but now I am facing several other peculiar and crippling issues: 1) saving files works, but attempting to save-as or export-as any file located anywhere on the computer crashes whatever program is trying to execute the task (tested in preview, textedit, excel, and word so far) 2) Dropbox fails to launch about 50% of the time, hanging on “Starting…”. I can navigate through the desktop dropbox interface, but I am not logged in nor able to log in. The issue persists until the program is relaunched. 3) when I select the option to delete the now-unconnected dropbox folder under [User]->Library->CloudStorage->Dropbox and confirm my selection, nothing happens. 4) The finder interface no longer shows any Dropbox options when right clicking on a file that’s stored in dropbox. I tried to follow the these instructions to resolve the issue: https://www.dropboxforum.com/discussions/101001012/sync-icons-missing-in-the-dropbox-folder-in-finder/596014/replies/599554 . However, finder crashes whenever I attempt to relaunch in. After restarting the computer with Finder Extension privileges rechecked, the buttons do not appear. I am running my laptop on OS Ventura 13.7.8 (22H730) on a 2017 Intel MacBook Air and using dropbox version 241.4.4853 on a plus account. Dropbox is using 350-400MB of RAM whenever it is open, regardless of login or sync status. fileproviderd is operating at 50-100% CPU usage regardless of whether Dropbox is open. Files appear to sync correctly when Dropbox launches successfully, and files that I remember are saved online-only (because I can’t see this when right-clicking on them) redownload correctly when opened. Any other troubleshooting to try? I've obviously spent far too long on this already, and I'm not hopeful that the issue can be fixed. I'll leave the computer on to think overnight and hopefully rebuild whatever libraries are causing this issues, but otherwise I'm mostly hopeful that I will be able to uninstall Dropbox far enough that my laptop works again. I understand the API quagmire is partially Apple's fault, but dropbox has had multiple years to address these issues and appear to be having the same issues as at the initial launch.
Cannot upgrade my account after getting converted back to an individual account from a team one
Hi everyone, I’m posting here because I’m currently blocked from working due to a Dropbox account issue and I’m looking for advice or similar experiences. Here’s what happened, step by step: I had a personal Dropbox Essentials account I was temporarily added to a Dropbox Business team As expected, Dropbox automatically cancelled my personal plan I was then removed from the team and converted back to a personal account Since then, my account is stuck in a Basic state Now the critical part: I tried to upgrade back to a paid plan twice Both times the bank confirmed payment authorization Dropbox shows errors like “invalid value” The plan is not activated I can access files via browser, but local sync and shared-folder workflows are broken, which effectively blocks my work and my Basic account does not have enough storage for my files It looks like the account is in a corrupted state between Team billing and Personal billing. I’ve already opened a support ticket, but in the meantime: Has anyone experienced this exact Team → Personal → Basic limbo? Is there a known fix besides waiting for manual intervention? Would migrating to a new account be the fastest safe solution? Any insight is appreciated — this is a professional blocker, not just a billing annoyance. Thanks in advance. Andrea Dropbox Plan (Essential? basic? Professional? don't know anymore) Payment Method (applepay.) How did you upgrade? (I wish I did)
My macOS desktop app has been stuck syncing 10MB for 3 days.
Application Affected Dropbox Device MacBook Air Operating System/Browser (if using the web) OS 15.7.3 Dropbox App Version (if using the app) 238.4.6305 Question or Issue Three days ago I noticed an error message at the top of the finder window which was open to my Dropbox folder (stored in "locations"). The message said something to the effect that my Dropbox app couldn't be found. I thought that was strange, because Dropbox was open. So I quit the app and then reopened it, and that's when things really started getting strange. Now, day three, Dropbox is constantly in sync mode. The icon up in the task bar shows the circle of arrows, and when I click on it says syncing down at the bottom. But for most of the last two days there was no progress bar and no information about what was syncing. Now I'm getting "syncing [x number of files]." When I first looked this morning it was at 500+ 10 MB. Now it's down to 444 files, 9 MB. Progress! The thing is, I only use Dropbox for syncing one particular application, Scrivener. My entire storage on Dropbox is only 275 MB. It usually takes seconds to sync the updated files. The other strange thing is that on the activity monitor Dropbox never rises above 4% CPU. It's been going for more than 48 hours at a snail's pace to sync relatively tiny files. Possibly relevant, or just coincidental: about two weeks ago I cleared the data from the MacBook and reinstalled everything. After that, everything appeared to be in place and working just fine. This problem appeared after I returned from about 10 days travel over the holidays in which I was rarely on the computer. I've quit and reopened Dropbox multiples times. I've restarted the computer. None of it has helped.
I'm trying to add Dropbox as a location in Files app, but it says syncing is paused.
I cannot use dropbox as a location to select files from on iphone ios 26.2.1 I have restarted, installed everything over and over. Removed preview app, and nothing. Application Affected dropbox on iphone Device iphone 17 pro ios 26.2.1 Operating System/Browser (if using the web) files iphone app Dropbox App Version (if using the app) 460.2.2 Question or Issue Need a solutionI'm getting a startup error for the desktop app on my Windows computer.
As the title suggests, upon opening Dropbox, I am prompted with this error: This occurs when Dropbox attempts to register the Windows Cloud Files filter during startup. I've uninstalled Dropbox, checked my firewall, everything. Nothing seems to have fixed it. Upon opening the error message: bn.BUILD_KEY: Dropbox bn.VERSION: 241.4.4795 bn.constants.WINDOWS_SHELL_EXT_VERSION: 89 bn.is_frozen: True machine_id: [Redacted] pid: [Redacted] cwd: 'C:\\Windows\\System32' real_path='C:\\Windows\\System32' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\USERNAME\\AppData\\Local\\Dropbox\\instance4' real_path='C:\\Users\\USERNAME\\AppData\\Local\\Dropbox\\instance4' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\241.4.4795\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\241.4.4795\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\USERNAME\AppData\Local\Temp TEMP: C:\Users\USERNAME\AppData\Local\Temp tempdir: 'C:\\Users\\USERNAME\\AppData\\Local\\Temp' real_path='C:\\Users\\USERNAME\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 6945, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 1040, in result File "desktop/dropbox/sync_root/manager.py", line 382, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _register OSError: [WinError -2145452017] Do not attach the filter to the volume at this time
“Can't open the file because the file format/extension is not valid.” error on website/desktop app.
Hi, I’m having a serious issue with Dropbox where many of my files appear in the correct folders on both my computer and on Dropbox.com, but none of those specific files will open. I receive errors like: “Cannot open the file because the file format or file extension is not valid.” Here’s what’s happening: I can see the file names and folder structure in Explorer. I can also see the same file names on Dropbox.com. But when I try to open any of these files (locally or on the web), they fail with format/extension errors. The files appear to be zero‑byte placeholders rather than real files. Most of my other files still exist on my second laptop, but the ones I urgently need do not. These missing files appear in Dropbox, but none of them open anywhere. This all started after repeated issues with the Dropbox sync engine failing to start. Dropbox would install, but the app never launched, no tray icon appeared, and the sync engine seemed to be stuck in a crash loop. I believe this may have caused Dropbox to replace some of my original files with empty placeholder versions. I need help determining: Whether Dropbox has older historical versions of these files stored internally. Whether a data recovery review is possible for these zero‑byte or corrupted placeholder files. Whether Dropbox can confirm if these files ever successfully uploaded before the sync engine failed. These files are extremely important to me, and I’m hoping Dropbox Support can check server‑side logs or historical versions to see if recovery is possible. Thank you for any help or escalation you can provide.
