Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here!
Error Messages
2867 TopicsAllow a href (local) and H1/H2 tags in forum posting?
Subject: Forum Editor – Frustrating HTML Restrictions Hello, me again! I tried posting an idea for the markup/screenshot feature, but ran into multiple restrictions in the forum editor. I kept getting this annoying error: Content not published (links to forum entries, should be allowed!) Your post contains invalid HTML. Remove the following invalid tags before publishing: a, a (class), a (data-lia-auto-title), a (data-lia-auto-title-active) And then again: Content not published Your post contains invalid HTML. Remove the following invalid tags before publishing: span (data-testid) And most frustrating of all: Content not published Your post contains invalid HTML. Remove the following invalid tags before publishing: h1 This makes it really hard to write a structured post. Could you please either allow standard HTML tags (like headers (h1/h2) and a href links), or remove the formatting/link buttons from the editor if they cause errors? Thanks, Alex71Views0likes4CommentsGetting an error that I've hit the number of invites when trying to add many people to my Paper doc.
A friend recommended I use Dropbox to save and send large file, for a while it was working good but I kept getting limit error meanwhile my account is already upgraded so I shouldn’t be getting limit errors when trying to share file with my recipients. Is there a way to fix this because it’s becoming really frustrating.60Views0likes5CommentsEndless CAPTCHA loop when logging into my Dropbox account on Windows 11
When trying to login to my dropbox account on my Win11 desktop PC I have to make a puzzle. After the puzzle I do get the confirmation that I am actual a human. But it is followed by a toast-message stating: "The CAPTCHA response was not verified successfully, please try again.". I have tried in Chrome, Chrome Incognito, Edge, but all three show the same error-toeast message. I also tried rebooting PC and empty the cache of the browser, but without succes. Suggestions are welcome.Solved38Views0likes3CommentsMissing database files and they're not in the deleted files page
Having a bad time with Dropbox this morning; I have raised a customer ticket directly with Dropbox, but wanted to check with the Community as well. My primary use case for Dropbox these days is to use it to host my Keepass database that I access from multiple devices, and my partner also does the same. The set up had been working quite fine for years. Things started to get hairy when the file streaming stuff (or whatever Dropbox calls it) launched. But it mostly worked. Till today. My wife first started seeing errors in her Dropbox client saying "Files marked as online only cannot be opened by some apps on your computer. A fix is on the way" or words to that effect. I checked my computer and sure enough I could not access those files as well. But here's where I started to panic - the crucual files and folder is missing even in the web console. There is no trace of it! Not even in the Deleted files tab. I have learned my lesson and will migrate out to a proper family-oriented password management system. But first I need to get my files. Any one has any clues what is going on?46Views0likes5CommentsTrying to change email and getting an error that "This email is already taken."
I am trying to change the email address on my dropbox account. I used to have two dropbox accounts but deleted one about 10 days ago. I am now trying to change the email on my second account to the email I used for the other account. Even after 10 days, I am still getting the error "This email address is already taken". When I try to login with that email address, it brings me to the signup page, suggesting that the email is not associated with an account. What do I need to do to be able to use this email address with my dropbox account? Thank you!Solved144Views1like14CommentsPeople are unable to access the ZIP file I sent them via shared link.
Greetings, I just dropped a ZIP file into a subdirectory of the "...DropBox\Public..." folder. I need a small group of people to access (download) this file as part of my science project. I created a link to the ZIP file via the Copy Link feature (Right-click->Dropbox->Copy Dropbox Link" and sent the link out to my group. However everyone is having problems accesing the file. They get cryptic messages like "That didn't work for some reason. If it's a fluke, it might work if you refresh the page. You can also ask us for help." I can access and download the file just fine using the public link. So the link itself is good. Something in the system is blocking access to the ZIP file. It's not a limit violation since just a handful of people are trying to access it. The ZIP file is about 11 MB in size so not too large. I need help in determining why people can't access the file. Is there a way to get diagnostics so I don't have to guess what's wrong? Any help is appreciated. Thanks.33Views0likes5CommentsMy Android photos won't upload to my Dropbox account and now, I can't sign back in either.
Android phots wont upload to drop box. Keep getting "failed fetching latest photos". Tried logging out and logging back in and now its saying "cant connect to drobox. Make sure your online". I don't understand because I am online and connected to the internet.Solved38Views0likes4CommentsGetting "Couldn't Start Dropbox" error on Mac
I've been trying to launch the DB app on my Mac mini and have been receiving a "Couldn't Start Dropbox" error. I've tried a number of reinstalls, advance reinstalls, some commands in Terminal, and read other threads with similar problems but it sounds like the devil is in the details. So I thought I'd post the error log and see if the community can help. Perhaps a fresh start and set of eyes will help. Here's the error log output. Thanks! bn.BUILD_KEY: Dropbox bn.VERSION: 226.4.5094 bn.constants.WINDOWS_SHELL_EXT_VERSION: 79 bn.is_frozen: True machine_id: 50744088-7888-548f-b140-1bd18166aabf pid: 2264 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='tsnouffer', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ty Snouffer', pw_dir='/Volumes/Juno/external_home', pw_shell='/bin/zsh') effective_user_info: pwd.struct_passwd(pw_name='tsnouffer', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ty Snouffer', pw_dir='/Volumes/Juno/external_home', pw_shell='/bin/zsh') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Volumes/Juno/external_home' appdata: '/Volumes/Juno/external_home/.dropbox/instance1' real_path='/Volumes/Juno/external_home/.dropbox/instance1' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 dropbox_path: None not found parent not found sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/3j/tkq3s3gx61jfjqvr8jv5mr600000gn/T' real_path='/private/var/folders/3j/tkq3s3gx61jfjqvr8jv5mr600000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 5888, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 187, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 874, in result File "desktop/dropbox/trace.py", line 302, in newfn File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 308, in _completion_domains File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 300, in set_result_or_convert_exception File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post File "desktop/dropbox/foundation/futures/basic.py", line 1069, in _stage1 File "desktop/dropbox/foundation/futures/basic.py", line 933, in _when_done File "desktop/dropbox/foundation/futures/basic.py", line 1088, in _stage2 File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1 File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 876, in _init_completion File "desktop/dropbox/trace.py", line 302, in newfn File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 820, in _init_completion_inner dropbox.mac.internal.MacError: [Errno 19] Error Domain=NSPOSIXErrorDomain Code=19 "Operation not supported by device"Solved35Views0likes3CommentsApache can't open files in Dropbox anymore
Hi, I am using an Apache 2.4.41 server which DOCSROOT directory is in a Dropbox drive. It's been always working fine until 2025-05-01, when my Dropbox client asked me for an update. I consent and immediatelly the Apache server stopped working. It seems it cannot open the files the way it did. If I move the web files out of the Dropbox drive (and I configure Apache to use the new location, of course) it works again. The error I'm getting is this one: Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0 Fatal error: Unknown: Failed opening required 'E:/Dropbox/Web/index.html' (include_path='.;C:\php\pear') in Unknown on line 0 Any way to fix it or workaround it? Thanks.Solved401Views0likes28CommentsCouldn't start Dropbox error on Mac15.5
Nothing seems to get it back to work. Says contact support with following info; bn.BUILD_KEY: Dropbox bn.VERSION: 226.4.5094 bn.constants.WINDOWS_SHELL_EXT_VERSION: 79 bn.is_frozen: True machine_id: f15a1b8b-6a40-5adf-ad68-d52d728a9996 pid: 1393 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='zemain', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='zemain', pw_dir='/Users/zemain', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='zemain', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='zemain', pw_dir='/Users/zemain', pw_shell='/bin/bash') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/zemain' appdata: '/Users/zemain/.dropbox/instance2' real_path='/Users/zemain/.dropbox/instance2' mode=0o40700 uid=501 gid=20 parent mode=0o40700 uid=501 gid=20 dropbox_path: '/Volumes/816 /Dropbox' real_path='/Volumes/816 /Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40777 uid=0 gid=0 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/2t/2c0bzwxs1zv4p8xswm5lk2rh0000gn/T' real_path='/private/var/folders/2t/2c0bzwxs1zv4p8xswm5lk2rh0000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__ File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__ fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied" The above exception was the direct cause of the following exception: Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 987, in wrapper File "desktop/dropbox/client/main.py", line 7322, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped File "desktop/dropbox/client/main.py", line 6709, in _init_components_for_account File "desktop/dropbox/client/main.py", line 6630, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 300, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__ File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__ File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied"29Views0likes1Comment