"Files may have been deleted” error when trying to upload long videos

Hi there, untiedsocks, welcome to the Dropbox Community.

Sorry to see that you're getting this error.

Can you give us some more info, like how you're uploading them? Is it through our website, the mobile app or the desktop app?

What kind of device are you using?

A screenshot of the error message would also be helpful, if you could send one.

Thanks in advance!

hello! i am using my phone, an iphone 16 which is up to date on software, and yes i can give you a screenshot. basically i just upload them from my camera roll and it just doesn’t work.

Hey untiedsocks! Are you using camera uploads to add those files to your Dropbox account? Or are you uploading them manually instead?

If you open the video showing in your screenshot directly on your local device, are you receiving any errors that there may be an issue with the file? 

If not, I’d like you to reinstall the Dropbox mobile app (with these steps) and let me know if the issue persists.

i’m manually uploading them. i tried a few of those steps, clearing the cache and reinstalling the app. one of my files is uploading but i will see if the weird ones upload too. 

Keep us in the loop, untiedsocks! 

Hi untiedsocks, just checking to see if you saw our last reply. 
If you still need any help, feel free to reach out to us again.
If your issue has been solved, let us know what worked for you!

Hey Dropbox - I have been having this exact same issue.  Using a iPhone 15 pro.  Have about 50GB of free storage.  I have a 59 min video trying to upload from my phone to dropbox via a shared folder with a group of collaborators.  It keeps giving me the same error message.  And yes I tried uninstalling the app and reinstalling it.  I always have issues with uploading my videos to my dropbox folder - it is very frustrating! 

Hi gfriedflooring, thanks for the details.

Are you referring to having 50 GB of free space on your Dropbox account, or on your phone?

Are you connected to WiFi or cellular data when attempting to upload the video to your account via the Dropbox mobile app?

This will help me to assist further!