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katiekckc's avatar
katiekckc
New member | Level 2
1 hour ago

User unable to access/edit documents in shared folder

 My friend has access to the folder and documents, but since she changed her phone she’s unable to access/edit the documents. She has edit permissions but gets a sign in issue.

 

edit
Shared Folders

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Hey katiekckc - thanks for letting us know about this.

    Can you please clarify the exact steps your friend is taking to edit the files in your shared folder?

    Also, what is the exact OS version of the device they're using and the version of the Dropbox mobile app installed there?

    Do they get the same error if they try to do it via the website instead by the way?

    Let us know more and we'll take it from there.

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