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Unable to enter password on document - Android
In the past week or so, every time I try to open a password protected PDF on my Moto G4 or Samsung Tab2, I get nowhere as the keyboard shows for an instant and then disappears.
I click on the password area to enter the password, the keyboard flashes up on the bottom and dissappears almost immediately.
Is this a bug in the newest update?? I am not sure when it started, but it seems to be the last week - since maybe May 29th or 30th, 2018.
Thanks - Rick S
Hi, Please follow the below steps to solve the issue.
1.Install Adobe Reader App in your mobile.
2.Click on the 3 dots on the right side of the PDF file and click on Open With Adobe reader.
Then you can able to enter password and open the document.
Regards,
Akhil_Rajmohan
- Many thanks for highlighting everyone!
The fix for this will be in v101 of the app. Please ensure you continue to update to the latest versions.
9 Replies
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- Mark
Super User II
I assume this is when trying to open via Dropbox app?
What happens if you try and open it via say an email? Yes, In the DropBox app (Android) I cannot view the pdf as the password entry box once clicked in, only flashes the keyboard.
I emailed it to my self and was able to enter the password on my PC - which opened the dropbox site to allow me to open the do c.
On my phone however, when opening the email, I was given a choice of using Chrome or Dropbox to open the link. I chose Chrome and dropbox gave me the message to download the dropbox app- - Chrome would not do the same on Android as it did on Windows, Again I have the dropbox app, so I then chose the Dropbox app to open the file and - I cannot enter a password, unless I could type it within about 1/2 second that the keyboard is visible.
Thanks - Rick
Me, too. I need Dropbox for a class and this app is useless if I can't search.
Hi, Please follow the below steps to solve the issue.
1.Install Adobe Reader App in your mobile.
2.Click on the 3 dots on the right side of the PDF file and click on Open With Adobe reader.
Then you can able to enter password and open the document.
Regards,
Akhil_Rajmohan
- Jane
Dropbox Staff
Ross_SMany thanks for highlighting everyone!
The fix for this will be in v101 of the app. Please ensure you continue to update to the latest versions.I’m experiencing this problem on a Google Nexus 5X using Android 8.1.0 and running Dropbox version 104.2.6. Is an update still outstanding to fix this?
- I am still having problems. But, with using the 3dot menu in the document and choosing "open with" I can enter the password once it opens with Adobe Reader. If I mistakenly try with just clicking on the document, I cannot enter a password as the entry field disappears as soon as I click on it
Yes, me too. I’ve reinstalled both the Dropbox and Adobe reader apps on my android phone but find the only way to open a password protected pdf file in Dropbox is by clicking the 3 dot menu (top right) and opting to open with Adobe Reader (or Google Drive which I don’t use). Is this a bug or have Adobe and Dropbox linked up? I notice you can now access Dropbox files directly through the Adobe app which suggests some sort of agreement has been reached.
