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rstauffer43's avatar
rstauffer43
Helpful | Level 5
8 years ago
Solved

Unable to enter password on document - Android

In the past week or so, every time I try to open a password protected PDF on my Moto G4 or Samsung Tab2, I get nowhere as the keyboard shows for an instant and then disappears.   I click on the pas...
Mobile
Setting up the apps
  • Akhil_Rajmohan's avatar
    Akhil_Rajmohan
    8 years ago

    Hi, Please follow the below steps to solve the issue.

     

    1.Install Adobe Reader App in your mobile.

    2.Click on the 3 dots on the right side of the PDF file and click on Open With Adobe reader.

     

    Then you can able to enter password and open the document.

     

    Regards,

    Akhil_Rajmohan

     

     

     

     

  • Ross_S's avatar
    Ross_S
    8 years ago
    Many thanks for highlighting everyone!

    The fix for this will be in v101 of the app. Please ensure you continue to update to the latest versions.
Ross_S's avatar
Ross_S
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Many thanks for highlighting everyone!

The fix for this will be in v101 of the app. Please ensure you continue to update to the latest versions.
Wbjimmy's avatar
Wbjimmy
New member | Level 2
8 years ago

I’m experiencing this problem on a Google Nexus 5X using Android 8.1.0 and running Dropbox version 104.2.6. Is an update still outstanding to fix this? 

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