Forum Discussion

untiedsocks's avatar
untiedsocks
Explorer | Level 3
6 months ago

"Files may have been deleted” error when trying to upload long videos

i try to upload longer videos to my dropbox and all i get is an error message saying the files “may have been deleted”. how do i fix this 
Error Messages
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi there, untiedsocks, welcome to the Dropbox Community.

Sorry to see that you're getting this error.

Can you give us some more info, like how you're uploading them? Is it through our website, the mobile app or the desktop app?

What kind of device are you using?

A screenshot of the error message would also be helpful, if you could send one.

Thanks in advance!

  • untiedsocks's avatar
    untiedsocks
    Explorer | Level 3
    6 months ago

    hello! i am using my phone, an iphone 16 which is up to date on software, and yes i can give you a screenshot. basically i just upload them from my camera roll and it just doesn’t work.

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Hey untiedsocks! Are you using camera uploads to add those files to your Dropbox account? Or are you uploading them manually instead?

      If you open the video showing in your screenshot directly on your local device, are you receiving any errors that there may be an issue with the file? 

      If not, I’d like you to reinstall the Dropbox mobile app (with these steps) and let me know if the issue persists.

      • untiedsocks's avatar
        untiedsocks
        Explorer | Level 3
        6 months ago

        i’m manually uploading them. i tried a few of those steps, clearing the cache and reinstalling the app. one of my files is uploading but i will see if the weird ones upload too. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!