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untiedsocks's avatar
untiedsocks
Explorer | Level 3
8 months ago

"Files may have been deleted” error when trying to upload long videos

i try to upload longer videos to my dropbox and all i get is an error message saying the files “may have been deleted”. how do i fix this 
Error Messages
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gfriedflooring's avatar
gfriedflooring
New member | Level 2
2 hours ago

Hey Dropbox - I have been having this exact same issue.  Using a iPhone 15 pro.  Have about 50GB of free storage.  I have a 59 min video trying to upload from my phone to dropbox via a shared folder with a group of collaborators.  It keeps giving me the same error message.  And yes I tried uninstalling the app and reinstalling it.  I always have issues with uploading my videos to my dropbox folder - it is very frustrating! 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hi gfriedflooring, thanks for the details.

Are you referring to having 50 GB of free space on your Dropbox account, or on your phone?

Are you connected to WiFi or cellular data when attempting to upload the video to your account via the Dropbox mobile app?

This will help me to assist further!

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