Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

untiedsocks's avatar
untiedsocks
Explorer | Level 3
8 months ago

"Files may have been deleted” error when trying to upload long videos

i try to upload longer videos to my dropbox and all i get is an error message saying the files “may have been deleted”. how do i fix this 
Error Messages
upload
untiedsocks's avatar
untiedsocks
Explorer | Level 3
8 months ago

i’m manually uploading them. i tried a few of those steps, clearing the cache and reinstalling the app. one of my files is uploading but i will see if the weird ones upload too. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi untiedsocks, just checking to see if you saw our last reply. 
If you still need any help, feel free to reach out to us again.
If your issue has been solved, let us know what worked for you!

  • gfriedflooring's avatar
    gfriedflooring
    New member | Level 2
    2 hours ago

    Hey Dropbox - I have been having this exact same issue.  Using a iPhone 15 pro.  Have about 50GB of free storage.  I have a 59 min video trying to upload from my phone to dropbox via a shared folder with a group of collaborators.  It keeps giving me the same error message.  And yes I tried uninstalling the app and reinstalling it.  I always have issues with uploading my videos to my dropbox folder - it is very frustrating! 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 hours ago

      Hi gfriedflooring, thanks for the details.

      Are you referring to having 50 GB of free space on your Dropbox account, or on your phone?

      Are you connected to WiFi or cellular data when attempting to upload the video to your account via the Dropbox mobile app?

      This will help me to assist further!

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!