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I get a "Dropbox not granted permission to install launcher shortcut" error on Android 16.
Application Affected Dropbox Device Pixel 10 pro xl Operating System/Browser (if using the web) 16 Dropbox App Version (if using the app) version 452.2.2 Question or Issue When I try to create a shortcut on android I get this error message "Dropbox not granted permission to install launcher shortcut".
I'm getting an "Attempted to zip too many files" error when trying to restore a backup.
Device (Dell XPS 15, iPhone 13, etc.) Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version/Browser Version (Chrome 124, Safari 17 etc.) Question or Issue While trying to restore, or in Dropbox's parlance, "Download" an existing backup of a laptop being replaced by a new laptop, I received the error message shown in the title. No further explanation given. I searched for the error in the Help Files and found... NOTHING! I searched here in the Community and found a thread right away from two years ago that described receiving the same error message. One reply was marked as a solution, and although it may have helped with the OP, pointing him to a Help File article on backups, it did not help me decipher the error message or how to work around it. In fact, the article stated that after signing in to Dropbox on the new computer and downloading and installing the app, that I should have been prompted to automatically restore the backup from the original laptop. That did not happen. I can't even imaging how it could happen since the software wouldn't know which device that had been backed up the new device was replacing. This was very discouraging to me in that not only finding out other people had experienced the same issue, but it wasn't acknowledged in Dropbox's Help Files, and replies had been turned off in the thread, despite the lack of a real solution. My fear is that, despite its hefty fees for services, Dropbox backup and restore may not be really ready for prime time. It's pretty obvious that restoring to a downloaded zip file is not a true restore and involves a lot of extra work by the user, even assuming the backed up data is intact. My guess is that Dropbox doesn't have a true restore function, and that also, it has a limitation on the number of files that can even be downloaded in a zip file. Anyone else experienced this error message and actually found a solution?
I upgraded from a trial to Plus via the site, but I'm getting a payment error
Dropbox Plan Plus Payment Method iDeal How did you upgrade? Directly through the Dropbox website Question or Issue I upgraded from Free Trial to the Plus plan, via the webbrowser (firefox) on Macbook, and everything went fine until after payment via iDeal, returning to the Dropbox site it showed an error simply stating "Something went wrong". And now I'm still in the free trial plan within Dropbox with a 2 GB limit, no upgrade to 2TB whatsoever. That's an expensive error.
I'm using the website to upload content. How can I know if it was uploaded successfully?
WHEN I'VE UPLOADED FOLDERS BEFORE TODAY, I GET A POP UP BOX THAT SHOWS IF ANY FILES WERE SKIPPED OR SOMETHING ... TODAY I LEFT IT RUNNING WHILE I WAS OUT CUZ IT WAS TAKING A LONG TIME TO UPLOAD & WHEN I GOT HOME THERE WAS NO POP UP BOX ... HOW DO I FIND OUT IF THERE WAS AN ISSUE OR IF ALL THE FILES IN THE FOLDER UPLOADED ??? TIA
macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.
I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above files in my Dropbox folder of "The application "Dropbox" could not be found." and nothing will sync, even though Dropbox is running. Rebooting my Mac seems to resolve the issue as everything works properly after a reboot and the message is gone in Finder. This seems like a recent bug as Dropbox didn't do this for many years on my Macs. I'm not sure how to prevent the issue from happening the next time an update rolls out, or what to do to "fix" this as an end user other than a reboot. It's not the end of the world, but it's a regression and is a bit annoying.
I've renamed my file, but the desktop app still says it can't sync it, even though it has.
Application Affected Dropbox Desktop Windows 10 Device Windows 10 on Xeon E5 Operating System/Browser (if using the web) Windows 10.0.18363.1256 Dropbox App Version (if using the app) 237.4.5655 Question or Issue Dropbox for Windows has this weird habit of declaring some files unsyncable. Despite them being valid Windows (and Linux) filenames, and despite them normally syncing, some just refuse. In this case, ROMĂNIA.pdf (that is capital A with circumflex, aka ACIRC, or 196 ASCII as far as I can tell). So, it claims to have a sync issue. When the help pops up, it claims that invalid characters can't be in the name (they aren't), and I went through the list. It's a standard file character ban. Slashes, colon, pipe, start, etc. The page indicates nothing in the file name. Eventually, I decided it's easier to just contact the person with the file and obtain the permission to just rename it (common use file), which I did, ROMĂNIA.pdf got renamed to "ROMANIA.pdf". This synced successfully (file has green check). HOWEVER. The error stays. When the attached screen is open, it flickers to the animated rectangle and back, as if it is trying to sync the file. It can't. Not when the file was there, not when it's gone. When trying to "view file" it just opens "My computer" before and after the rename, it was never helpful, I don't know why. There is no button to ignore or dismiss the error and it's stuck. This is a high availability system, no I did not restart or update the system. Dropbox updates as complained. A quick Google shows that 237.4.5655 is stable release from Nov 2025. So that works. Filesystem path to the file is 105 characters long, plus a backslash and the file name 117. So that's not it. There are no disk errors. I attempted to recreate the file where it was, and in lower and upper case, deleted, moved it and it syncs just fine. Whatever it was, it wasn't the name, despite the error message. My best guess, seeing how the error is stuck and the path doesn't open is that maybe the file was named something like ROMĂNIA/.pdf or something illegal, that threw an error, and when corrected it stuck somehow. Basically, the bug being the error message not the file. So, any ideas? Why the sync not happening? Why is the "view file" unhelpful? Why is the error not going away?
My Mac desktop app is waiting to be linked to a Dropbox account upon startup.
Application Affected Dropbox startup Device Mac Operating System/Browser (if using the web) macOS 26.1 Dropbox App Version (if using the app) 238.3.5885 Question or Issue When I start my Mac Dropbox it needs 20 tries to connect to my account. waiting to be link to a dropbox account...ERROR... waiting to be link to a dropbox account...etc. So it does connect and works fine but take couple mins and 20 tries and errors to finally connect.
The Dropbox desktop app won't start or sync on Windows 11
Application Affected Dropbox Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) App won't launch but i have installed the latest version Question or Issue I noticed that Dropbox was no longer syncing my photos and files from my PC. Saw that the System Tray icon was gray and when I clicked is just said starting. I followed some other troubleshooting steps like uninstall and reinstall, removing old users (there's just me), restarting, etc. I even tried clearing the cache folder. When I start the app, it takes me through connecting and the startup options and connects to my account. At the end of this process I get the error "Couldn't start Dropbox" The text of the second link is : bn.BUILD_KEY: Dropbox bn.VERSION: 237.4.5655 bn.constants.WINDOWS_SHELL_EXT_VERSION: 88 bn.is_frozen: True machine_id: 32b5fdfb-d178-4a0f-bcb0-eccb1b7070bb pid: 37392 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\Owner\\AppData\\Local\\Dropbox\\instance2' real_path='C:\\Users\\Owner\\AppData\\Local\\Dropbox\\instance2' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\237.4.5655\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\237.4.5655\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\Owner\AppData\Local\Temp TEMP: C:\Users\Owner\AppData\Local\Temp tempdir: 'C:\\Users\\Owner\\AppData\\Local\\Temp' real_path='C:\\Users\\Owner\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 6857, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 1044, in result File "desktop/dropbox/sync_root/manager.py", line 382, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _register OSError: [WinError -2147024501] Access to the cloud file is denied I don't use the cloud back feature at all. This just started happening about a week ago. Any Ideas. The files are there and I can access through explorer, but they are not syncing. Sync is working from my Android phone for photos etc. but they are not syncing back to my desktop. Thanks
My referral was marked as ineligible, even though we used a brand new computer.
Hi, I just set up my Dad's brand new computer we bought from Lenovo and I referred him to Dropbox. Followed all the steps and it says he is ineligible. This is a new computer (not refurbished etc) that has not have dropbox installed before and he has never had a dropbox account before. What went wrong?
