Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
I can't sign into my Dropbox account because I do not have access to my email
(Free plan) (I do not have access to my email and it says my password is invalid when it is not invalid because I tried to sign in last week and it was the right password. Not I cant even reset my password because I dont have access to my email.) I Need to get into my account because years and years of my childhood memories are in there and I been with Dropbox for over 10 years. Please someone help me! Google will not give me back my email account so there is no chance of recovering my email. I have tried to sign in on all the devices I know and still nothing.
6-digit security code authentication loop on Samsung S8 browser
On Sambung S8 phone, Samsung browser, tried to log in to Dropbox free, basic account using email address & password. Two factor authentication sent me email with 6 digit authentication code. Opened gmail to get code, memorized code, then returned to Samsung browser to enter the code. When I clicked on browser, it cleared current page, returning me to log-in page to re-enter email address & password, as if cache memory had been cleared at app swapping from browser-Gmail-Browser. I cleared all cache files, background apps, tried to login again, but got the same problem. With the restarted login, the prior 6 digit code is no longer valid, so I am in a doom loop forever, and can never access dropbox through my phone while 2 Factor Authenication is on.
I can't log in to the Dropbox app through my new Android phone
I just upgraded my Android phone and I can't access the files in the app. I have a premium account and I went through and unlinked past devices but I still can't access it. I've been logging using Google. I clicked on the email that I got that verify it was me trying to log in but I still can't access my account. No matter what I do, nothing is working. Can somebody hear help? Thank you
Dropbox is asking for a 6-digit code, but I don't see it in Hotmail.
This problem happened last year when I returned to the US. I lost access to Dropbox on my Macbook Air and iPhone,and I have my login email and password but Dropbox is just not forwarding the verification code to my hotmail account. Last summer, I had a similar problem and managed to get someone on the phone at Dropbox to help restore it. This is an older (not regularly used) account that I have valuable items stored in. The recovery questionnaire apparently wanted ALL the questions answered correctly. My real name is on the account. I know I can name plenty of files that are inside the Dropbox account. I have my passport and ID, and there are photos of myself in that Dropbox account (which match my ID). If I can speak again by phone with someone, I should be able to regain access. I can pay for one of the services if that is a barrier. I just really want to regain access. (I also want to finally turn off 2-step verification once and for all. I thought I'd done that last summer but here it is blocking me again. Hotmail seems to not like verification codes. This happened now because I bought a new iPhone recently and all my saved passwords failed to port over to the new phone. Device iphone 16 plus, Macbook AirP
How can I find the data export feature based on GDPR compliance?
Hi, I'm failing to find the data export feature that should exist under GDPR compliance. "Right to Data Portability (Art. 20): Individuals have the right to receive their personal data from a controller to transfer it to another. This applies to data provided based on consent or contract, processed by automated means." I need to export all my data so I can then proceed with account deletion. Any ideas? Best regards, Eduardo