Your workflow is unique đšâđ» - tell us how you use Dropbox here.
I used two-step verification on my account, now I can't log in to the account
Dropbox Plan (using the plus plan Are you a Team Member or Admin? admin Do you have access to the email linked to the account? (Yes Are there any devices connected to your Dropbox account? (Phone, laptop) Question or Issue I made a dumb error. I decided to try a 2 step authentication app and use it for better security. I lost all access to my dropbox because I had no clue what it was doing I guess. I am using a new basic account just to get on here and try to get help with my other account. I am scared I LOST EVERYTHING. that account is locked out on desktop and my phone app. I made the account last year and never got any kind of emergency code in case of lock out. I did send a message to drop box but based on what I have read here I see some people get help and some don't. Can someone here please give me some advice. also if I Never can get in again how do I ensure that everything gets deleted so no one else will be able to access it?Can I log in to my account without my authenticator app or backup codes?
Question or Issue I have 2 dropbox accounts. For my second drop box account (where I have a plus plan), I am not able to log in as I am in a loop of verifications that I am unable to do. I do not have the authenticator app, and I don't have my backup codes. Is there no other way to log in? When I contact support they tell me to do a bunch of things that don't exist when you aren't able to log in. Are my files lost? To make matters worse, I pay for drop box and I can't get into my account. There has to be a way to help people who lost their backup codes and whose phone number doesn't seem to be in their profile. I tried to log in on desktop app, phone app etc., but doesn't work as I'm stuck in this loop! Help! Betina
How can I protect my Dropbox files, when my laptop needs service?
Dropbox Plan Basic Are you a Team Member or Admin? No Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Yes Question or Issue For the first time since I bought my first PC in 1985 or so, I'm having to leave my computer with a tech support company, briefly, and I want to make sure that they can't access any of my files. I plan to move my files to an external drive and remove them from my laptop - but what do I do about my Dropbox files? I currently auto-sync files between my laptop and dropbox's "cloud" - how do I make sure that the tech can't see any of the data in any of my Dropbox files?
Can I see if a connected device has viewed or downloaded a file?
Dropbox Plan Plus Are you a Team Member or Admin? No Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Yes Question or Issue 1) Can you see whether a linked device has viewed a file? 2) Does file activity show whether a file has been downloaded? Context: After I separated from my ex-husband, I changed my Dropbox password and checked that folders were not shared with him. I did not realize that two of his devices were still linked, and that Dropbox (unlike every other app I have ever used) would not require devices to sign in with the new password. He recently sent me texts showing that he had access to my files and had viewed some highly personal information and photos. I found the security tab that confirmed two devices were linked and he had accessed my Dropbox. I immediately deleted those devices from my account. However, now I am trying to confirm if he viewed or downloaded anything. Because the devices were linked, Dropbox sees them as "me" so doesn't show another person viewing them. Your help would be greatly appreciated. Feeling pretty vulnerable right now.I got an email that I don't meet the age requirement to use Dropbox. How can I solve this?
I was actually just trying to update my account and pay via my departmentâs card, and that process has apparently resulted in my account being flagged as âtoo youngâ to hold an account. I am 40 years old. I am now being told that everything I have saved will be deleted within 48 hours. At the same time, resolving this issue seems to require contacting you, which itself may take up to 48 hours (since the payment has not yet gone through). Is there any quicker way to resolve this issue and prevent the deletion of my data? Thank you for your help. Dropbox Plan from BAsic to Family, Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? (Phone, tablet, work laptop)
Questions about reporting a folder/account
Hello! Iâm hoping someone here can help me understand how Dropbox handles abuse reports. I recently found two Dropbox folders containing non-consensual deepfake p*rn of real people. I reported both folders using the standard report form, but later got an automated reply saying no violation of Dropboxâs Terms of Service was found. That surprised me, because the folders clearly contain explicit deepfake content of identifiable real individuals. The person sharing these folders was also advertising several other similar links for sale, so it looks like their account seems to be mainly used for distributing this kind of content. One thing I noticed is that the shared folder links include an access key in the URL. Iâm wondering if the report system might be removing that key, meaning whoever reviews the report canât actually open the folder and see whatâs inside. I also emailed appeals@dropbox.com over a week ago with the full links and some context, but I havenât received any reply yet. So I wanted to ask: Is non-consensual deepfake content allowed to be stored and shared on Dropbox? If not, whatâs the best way to report shared folders that need a full access link? Is there another contact or channel if abuse reports donât get addressed through the automated system? Thanks in advance for any guidance.
I'm not receiving the security code while setting up my Dropbox iOS app.
I have Basic Dropbox on my Mac and used it for multiple years. I'm trying to set up IOS Dropbox on my iPhone 16, but not receiving security code. I've looked in my email main and spam folders and no email or message on the Mac. Please help.
