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Files Have Reparse Attribute with System Extension Turned Off
I have two Dropbox accounts. Both have the System Extension disabled. However, when syncing on a desktop (Windows in this case), on one account, the Dropbox folder has the reparse attribute, as well as all files. I cannot remove this and should only be set if using the online-only feature. I want all files locally synced. I am syncing all folders and have nearly 1 TB of space left. (No folders are shared, files are taking up space) Now I noticed when I try to set the sync state to offline only, it always goes back to online only, no matter how many times I've set it. The reason this is a problem is I also use Backblaze, which cannot back up these files and folders. This behavior occurs on any machine I sync this account with. I can't remove the reparse attribute either-Windows just tells me access to the cloud file is denied. My other account does not have this problem. All folders and files in this account are offline only and the reparse attribute is not set. I have a ticket open with Dropbox, but honestly, I'm not expecting much from there. Does anyone have a similar experience?
Endless CAPTCHA loop when logging into my Dropbox account on Windows 11
When trying to login to my dropbox account on my Win11 desktop PC I have to make a puzzle. After the puzzle I do get the confirmation that I am actual a human. But it is followed by a toast-message stating: "The CAPTCHA response was not verified successfully, please try again.". I have tried in Chrome, Chrome Incognito, Edge, but all three show the same error-toeast message. I also tried rebooting PC and empty the cache of the browser, but without succes. Suggestions are welcome.
I received a Dropbox survey invitation on the desktop app, that looks suspicious. Is this real?
"Got a few minutes? Get $5. Help us make Dropbox better". The window name is "Sprig electron view" (so it's not even using the standard Windows notification service). Anyway, the only notifications I have enabled are: "files and folders shared with me" new files synced edits to files , so I don't think disabling any of them would help. What is going on? This is on a Family plan.
I need my support ticket escalated, since I can't access my account due to an incorrect password.
On 6/7 I contacted customer support regarding an account that I haven’t access since 2015. I recently realized that there are photos of a deceased family member on there that I don’t have anywhere else. After entering my credentials login, second factor code was sent to an email address. I no longer have access to. I reached out to support via email and they were able to verify my identity and temporarily remove the second factor authentication. I was extremely happy to have successfully been able to do this. However, when I went to log into my account, the account is now saying I’m entering the wrong password. I know for 100%, that I am using the correct password. I had the password saved and I only accessed the account for a short time and never change the password. I reached back out to customer service regarding this issue. I feel that it is most likely that my password was reset in 2016 after a data breach. But customer service is telling me that is not the case. Since I am sure, but I am using the right password, the only other logical explanation is that when the customer service representative reset the second factor authentication they messed up something with my password. At this point customer service to give me the runaround that they can’t help me if I don’t have access to the email. From hearing others experiences, I have seen that people have been able to regain access to their account without access to their email after speaking to an “ account security manager”. I have been requesting for a few days now to speak to an account security manager, but the agent said they wouldn’t be able to help me and there’s nothing that they can do. I reached out to dropbox on Facebook messenger and they said that they would note my concerns and have someone reach back out to me. The next day, a different representative reached out to me and provided me with the same disappointing answers the previous representative had provided to me. Even Instagram allows you the opportunity to upload a video and identification to regain access to your account. I fully appreciate that they take peoples memories seriously and don’t hold them hostage to the fullest extent. This is very frustrating because other customers have reported being in the same situation. They have also reported being given the opportunity to reset their password without access to their email (and they were also not logged in anywhere else) after speaking to an account security manager, and verifying their identification with them. As a customer it is very frustrating to see that other users have been given this opportunity and I am not I wonder why I am not being treated the same as other customers?
I can't log in to Dropbox 'Two-step verification text message can't be sent'
I am facing the 2 factor authentication by SMS error. The text code could not be sent. Not sure what happened. Yesterday I was still able to receive the code via sms and access normally but can't now and there is no other option to verify because i can't now access the account setting Could anyone please kindly provide me the recommendation? or Is this just the dropbox system error that we need to wait?
Hacking on my account
Someone hacked my account I succeed for take it back but now Dropbox has block my account since 3 days.. even if I gave them the proof I pay for account, and because they block my account I can’t even talk to support in message, I still pay for my account but I don’t have access and can’t contact the support in priority… if you want security and good support services don’t use Dropbox… my account is : [email removed as per Community Guidelines]
