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security
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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email. Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to check 6-digit code in email. (same computer) My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code. I only want to login Dropbox without check email 6-digit code, so what can I do? ThanksSolved62KViews4likes429Comments
I received an email from no-reply@dropboxmail.com - is it legit?
I just received an email from this email address no-reply@dropboxmail.com, with the following message: Hi there, If you're a user living outside of North America (U.S., Canada, Mexico), we're updating our Terms of Service to better serve you and the growing number of Dropbox users around the world. These changes include the fact that we'll be providing our services (including Dropbox, Dropbox for Business, Carousel, and Mailbox) to you via Dropbox Ireland starting on June 1, 2015. Please note that none of our services or features are changing as a result of this. You can read the updated terms at https://www.dropbox.com/terms. Have questions about these changes? Visit our Help Center. Thanks for using Dropbox! The Dropbox Team I want to be sure, is this from DropBox or is it a spam?Solved152KViews1like12Comments
Phone verification issue - no backup codes and no connected devices
java, did you get an answer to your issue. can you login to dropbox eventually? Ihave the same phone verification problem. I don’t have backup code, no connected device. Tried very thing including norecognido mode. Still can‘t login……13Views0likes1Comment
Automatic password generation when creating a password-protected shared link.
It would be great if, when creating a password-protected link, a password with a preset length and strength was generated automatically. Perhaps the password that has already been entered could be displayed so that it can be copied.83Views0likes2Comments
Can I store adult content in my Dropbox account?
Hello everyone, I have two questions: 1, I wonder if I could store porn/adult contents (videos, photos...) on my account? I am willing to purchase a premium plan to store them for a long term. And I am not going to share the adult contents to anyone, not public, just private use. All contents I downloaded on Internet, of course not child por*n or something illegal like that, just regular porn. 2, If I purchased for 1 year premium and I uploaded many videos and photos on my account, after 1 year I stop renewing the premium, what would happen? Can I continue playing videos, seeing photos online, downloading content on web browsers? or I have to renew my premium plan to see and download them? Thanks in advance!!!Solved24KViews3likes2Comments
Can you password protect folders in Dropbox?
Hi folks, The Dropbox website at https://www.dropbox.com/features/share/password-protection clearly states that it is possible to password protect a folder in Dropbox, and has an animation on the page that seems to show this happening in a couple of simple steps. However, my version of Dropbox (the basic personal free version) looks nothing like that, and this Dropbox forum has a number of (possibly out of date) posts stating it's not possible to password protect a folder. Can this be done, or do I need to look for a different product? The options I seem to have around sharing and security seem to have are very limited. Even in a free version, I'd expect to be able to add layers of good security! Thanks, GlenSolved34KViews1like13Comments
How does someone send me emails coming from no-reply@dropbox.com?
Questions about receiving an email "via dropbox" with a sender ID of no-reply@dropbox.com. I received an email with a current "send" date and time with instructions to open a pdf document, delivered with this email. It required a sign-in and password from my email account to see the document. The strange part is the message was from an attorney that I had a relationship over 35 years ago. Yes, the attorney is still practicing. My questions are how does one send an email "via dropbox" if possible. Secondly, this email did contain real ID's and email addresses of the sender and the recipient (me). I havenpt called the attorney to see if he sent it yet. I am more concerned on how you send and what is required to send an email "via dropbox" Any clues on this?17KViews0likes3Comments
7.5KViews18likes37CommentsMy password was changed by someone else. What are the next steps?
Ok, here is my story - looking for info and/or advice. My Xfinity email account has been hacked several times over the past year. The last time (5 months ago) and yesterday, the hackers were able to use the email account to gain access to my Dropbox account. Last time, I enabled 2-factor security in Dropbox with both a mobile authenticator app and physical security keys. Yesterday, my Dropbox password was hacked and changed... I knew it was happening because I was aware that my email was being hacked and was literally dealing with it as it was happening. I realized that my Dropbox password was changed and I immediately changed it again. I WAS asked for 2-factor verification using the mobile app. I might have been asked for the security key, too - I don't remember exactly as I was dealing with several things at once. Point is that I WAS asked for something 2-factor to authenticate and allow the password change to occur. What I find troubling is that "they" were able to change the password/gain access to my account with 2-factor in place... Isn't that the whole point of having 2-factor? A physical "key" which you must be in possession of in order to make certain changes to the account??? I chatted with Luis in Customer Support - absolutely NO HELP WHATSOEVER - basically stated "no idea how that happened" and said that the problem was probably my computer's security or that I had used public wifi... Public wifi never happened. I pressed him to escalate the case or forward it to a security team (does that even exist??). He asked to move the chat to email - I suspect as a way to get rid of me.. Any info / advice would be appreciated. Thanks for your time.Solved14KViews1like5Comments
