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50 Topics

Does the desktop app support the adding of multiple Business or Personal accounts?
Regarding How to find the Dropbox folder on a computer - Dropbox Help Does the Dropbox Desktop App support the adding of multiple "Business" or "Personal" accounts? If so, in the info.json file how does the file differentiate between the multiple accounts of the same type? For example, my current setup of 1 business and 1 personal account on this computer has the following layout in the JSON. If I add a second business or personal account to this computer how will the JSON file change to include the infromation { "business": { "path": "C:\\Users\\adid\\Org Dropbox\\My Name", "host": 99999999923, "is_team": true, "subscription_type": "Business", "root_path": "C:\\Users\\adid\\Org Dropbox" }, "personal": { "path": "C:\\Users\\adid\\Dropbox (Personal)", "host": 99999999987, "is_team": false, "subscription_type": "Basic" } }
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GaryH_BAR01
4 days ago Place Apps and Installations
59Views
0likes
3Comments
I signed up with the wrong email address. Can you help me regain access to my account?
Hello, I registered my Dropbox account using xxxxx@yahoo.com, but I actually own the email xxxxx@yahoo.com.tw. Now, after changing my device, Dropbox requires me to verify via a code sent to @yahoo.com, which I cannot access. I believe I accidentally omitted the .tw when registering. I can provide any necessary proof or account information to confirm my ownership. Please help me regain access to my account. Thank you!
Sung Ching hsun
8 days ago Place Apps and Installations
31Views
0likes
1Comment
I didn't unlink my old devices and now I've reached the 3-device limit. How can I remove them?
I owned two computers. I had installed Dropbox basic on both. Then I recently purchased two new, replacement computers and trashed those old ones (before unlinking the Dropbox account from either one). I realize now (and I should have realized then) what a stupid thing that was. I downloaded the Dropbox app and installation went fine on one of the new, replacement computers. When I attempted to install Dropbox on the second new computer, I received a message that said I already had reached the maximum 3 computers linked to my Dropbox account. Since the old computers no longer exist, is there now any way to Unlink those devices from my Dropbox account?
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Timbo57
25 days ago Place Apps and Installations
79Views
0likes
3Comments
Give us an option to permanently disable or turn off "Suggested for you"...
This is an ongoing complaint from your user base that has been documented for years now. I see a mobile app fix was implemented. Unfortunately for me I mainly use the web version, so I can only click the little eyeball icon to hide the section each time I refresh the page or move between folders, etc. I don't need my client's case photos, which are often graphic and disturbing, splashed across the top of my screen when I am trying to pull up a case file to check if a court date notice came in. We don't need the equivalent of a Ralph Wiggum AI messing with our work flow and potentially exposing sensitive information and images when we navigate our folders. We know where we've put things and if we forget, there is a search function that works great. Please give the end user on all platforms the option to permanently disable this "function".
EGMlaw
3 months ago Place Apps and Installations
58Views
0likes
1Comment
How can I remove myself from the Beta program?
the opt out option in the settings does not work I need somebody on the dropbox side to turn it off!!!!!!!!!!! I have installed the stable version a million times and it keeps updating to the beta. so TURN IT OFF ON YOUR END!!!!!!!!
psychomaniac189
3 months ago Place Apps and Installations
56Views
0likes
4Comments
Moving Dropbox folder to D drive
Instructions say click on preferences/ Sync/ And so on here are my preferences options — and And I don't see sync what am I missing? Version 216. 4. 4420 windows Windows
dbray9
3 months ago Place Apps and Installations
33Views
0likes
1Comment
I can't open my desktop app settings, so that I can move my Dropbox folder to an external drive.
This has been happening since my last computer... What I would like to do is sync my dropbox to save to my external drive; however, I cannot access the dropbox app to go to sync settings and trying to simply move it doesn't work. Settings for this are not avaiable online and im worried that if i uninstall the app I'll lose all my saved folders that I've pinned on my computer (which i guess I can just re add) I've tried looking at my antivirus software as well, but that didn't help as dropbox doesn't seem to be blocked. this would free up a ton of storage, so please help!
alstott4027
4 months ago Place Apps and Installations
65Views
0likes
4Comments
Can we have a way to toggle Recent files on and off in account settings?
I want to be able to toggle on or off the show Recent Files. First, I prefer to NOT SHOW ANY RECENT FILES. I want my own privacy and not have someone open my computer and be able to view Recent Files. These are my files and I do not like Dropbox to have a feature enabled that compromises my privacy. Turn off Recent Files. Allow me to switch it ON...or switch it OFF. End of story.
lowam
4 months ago Place Apps and Installations
34Views
0likes
6Comments
Can I set Dropbox to "sign me out when I leave" the website?
At the moment, if I leave, it seems to keep me signed in, which is, for me, an unnecessary security risk. So can I set it to sign me out automatically when I leave? Mike
mike160304
5 months ago Place Apps and Installations
59Views
0likes
10Comments
Feedback on my interaction with Support for a desktop issue on a Mac
Dropping this here to state my feelings about Dropbox technical support. I had an issue that began about September 24th (hung up / frozen synch'ing "2 files"), which I researched myself, through every single forum post that exists in the legit/official Dropbox community. I found numerous instances of my same problem (I followed every suggestion provided; similar to most OPs, none worked), and in every case, the last message on the thread involved somebody from Dropbox stating, "Okay, perhaps it's best to open a support ticket." Meaning no solution was ever presented in the giant thread(s); it was all failed troubleshooting attempts. Since I had no answer, I had to take my issue to Dropbox technical support (did so on SEPT 28). Let the burning of the clock commence! In almost every case, if I rec'd a question from the individual appointed to me, I would write back within 10 minutes. But I wouldn't hear back from them for 24 hours. This went on and on from September 28th to YESTERDAY, October 25th, obviously with weekends being "no help." With this "person," I routinely provided brief, bulleted BITS OF EXTRA INFO (***see below)--things that most likely related to my (I'm guessing uncommon) issue. These would go completely unacknowledged. Screenshots I sent would go unacknowledged. Then *I* would be asked for a screenshot, 24 hours later--requesting the same thing I'd already sent. This cycle continued for almost 30 days. ALSO, almost never did the terminology used by this "person" match what was showing on MY screen (I also asked for--and never rec'd--screenshots); it's as if they were operating on some computer variety that doesn't exist, or not realizing I was using a MAC (even though this was clarified, from the get-go). I would attach a screenshot to show this type of discrepancy (with what this technical support "person" was saying), daily... That'd (usually) be ignored, and another 24-hours would elapse. ***IF CURIOUS, some of the MAJOR DETAILS of my issue, which were never acknowledged: • I'm trying to back up a COPY of a giant (135GB) project file, that's synch'd through Perforce/p4v, to a cloud server. The COPY (which I'm trying to back up) of this giant project file is on a completely unrelated (NOT SHARED) drive, which happens to be the same drive I've always had my (PRE-Perforce) Dropbox backup sitting on. Perhaps one of these "2 files" that won't synch, relates to my backup being a Perforce shared file? (This concern was not acknowledged, in any way.) • Also, my repeated mentions of "DS_Store" (a semi-common "hidden" file in MACS) MAYBE being one of the two files HANGING THINGS UP (generated from MAC/Perforce interfacing?), locked in an endless synch loop... Never acknowledged. I know that file is problematic--from what I've read, in Dropbox's list of official "synch incompatibilities." • Also the fact that, the moment this particular project file began being synch'd through Perforce/p4v, and I tried synch'ing its backup (again, on a separate drive, me trying to update it in typical fashion through the Dropbox "Backup" APP)... At the time this problem arose, something seemed to generate a "clone" version of my iMac (with an alternate name, and "-Lan" at the end of its name), listed where "backups" reside (in "https://www.dropbox.com/account/security"). Brought this up. Not once was this acknowledged. I could go on. In the end, yesterday (which was a Friday; I no longer can survive in my "job" without a cloud backup... and it was the weekend, again), after a month of absolute wheel-spinning with this "person," I tore everything down and started over from scratch, for the umpteenth time--this time removing any trace of my computer's existence on the cloud version of the Dropbox backup app. So basically anything that I'd synch'd to prior, was gone. This is, of course, after deleting every single Dropbox related file or folder in my system. Reinstall, etc. Again, for the umpteenth time. NOW, it seems I have no choice but to maintain a cycle where I create a NEW backup, upload the whole thing (135GB), then whenever I need to UPDATE this backup, I have to DELETE it (Dropbox's targeted backup file), and repeat the process over again (otherwise if I try to synch to it, it still hangs on "2 files"). Pathetic. But works--yet throws the TIME SAVING aspect of SYNCH-ING into the trash. Luckily my connection is fast--the polar opposite of Dropbox technical support! OH YEAH! Why do I have "person," in quotes, above? The numerous times I mentioned "We've--yet again--wasted 24 hours" (I was patient for a while; this is after TWO of the FOUR WEEKS)... one would think a suggestion would be made (by them) for me to "take it to some kind of real-time chat," or something--to expedite the process. Any complaint I had about how the progress--or complete lack thereof--was destroying me (work-wise), would go 100% unacknowledged. No apology; no alternate means of resolving anything was ever presented/proposed. With apologies to this "person" (if real), I'm now of the belief I was (MAYBE?) typing to an "AI Chatbot" the entire time? I GENUINELY am unable to tell, at this point. (And again, apologies if I'm wrong...) My frustration could not have been more obvious. An actual person would have at least presented an opportunity for an alternate means of "real time" resolution. I've used Dropbox for WELL OVER A DECADE. Initially just uploading direct to the cloud, with the FREE storage, but then, as my needs changed, PAYING for a plan that allowed 2TB. Then, as I required even larger space for the massive audio projects I'm involved with (with a giant team of people around the globe), I PAID MORE to add another 1TB. Routinely on different online forums (including Facebook composer forums, composer groups, etc.), people often ask the question, "Who should I turn to for online storage that synch's files directly with my local?" For YEARS I recommended Dropbox. Ignoring the people that would then jump into the conversation saying "No, Dropbox is horrible, you should use 'blankety blank' instead." Well guess what? I'm now of the opinion that Dropbox is, sadly [*choose your own derogatory term*], and wish I'd heeded the words of my massive list of peers in the audio / entertainment world.
Solved
GoodNewsBears
5 months ago Place Apps and Installations
648Views
0likes
6Comments