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I changed my e-mail address and now the Dropbox desktop app doesn't sync anymore
Device Macbook Pro, Apple M1 Pro, 16GB Operating System/Browser (if using the web) macOS Sequoia 15.7.3 (24G419) Dropbox App Version (if using the app) Syncing Status Question or Issue I remember getting a message saying that it cannot store the file. It asked me to check the internet connection, but that worked fine.
StefJoosten
2 days ago Place Create, upload, and share
17Views
0likes
1Comment
I can't deactivate my Dropbox free trial because of an error
Dropbox Plan (Advanced Free Trial) Payment Method None How did you upgrade? (Via the Dropbox website) Question or Issue Whenever I try to add new teams or try to deactivate my Dropbox free trial, I only got "Something went wrong on our end. Close and try again.". Before this occurred, I started a 10 TB free trial, only to get 200 GB. I've then tried to deactivate it, and it succeeded, but it said I'm still in a free trial, even though I'm not, therefore I can't delete my account. Is there anyway I could get my account deleted, or at least fix the problem deactivating my subscription?
John92
2 days ago Place Plans and Subscriptions
7Views
0likes
0Comments
How to use more than one Dropbox account on a single computer?
Quick question — is it possible to run two Dropbox accounts on the same computer without constantly signing out or making separate user accounts? I’m not super technical, just want personal + work available without cluttering my disk — what do people actually do?
garrycoach
3 days ago Place Security and Permissions
17Views
0likes
1Comment
Can I connect my Dropbox account to Roksbox to view movies in Roku?
Question I just purchased a plus account and would like to connect to Roksbox to view movies in Roku. I'm not seeing all of the share control settings that the instructions states, do I need to upgrade my subscription to have more options? Device Dell Laptop Operating System/Browser (if using the web) (Windows 11 Dropbox App Version (if using the app) N/A Syncing Status ("Up to date
stangspeed91
3 days ago Place Integrations
69Views
0likes
2Comments
I deleted my email, and now I have trouble accessing my Dropbox account.
Hello. Im looking for help. I cant access to my dropbox accout. I delated my gmail account long time ago. [email removed as per Community Guidelines] But my icloud account is register as the same email [email removed as per Community Guidelines], and I have access to my icloud account. Is there any chances to enter my dropbox account if I dont remember the password but my apple account is the same mail that my old delated mail???? When I try to enter by my apple ID they said that the mail is already register. Is preatty obvious that Im the owner of the account.
Yellowbelly12
3 days ago Place Security and Permissions
33Views
0likes
2Comments
Can't access main Admin account for Dropbox as email no longer exists
Hi -Our main admin left the company. We had access to her dropbox but the freelance IT guy came in, changed our emails from Fasthosts to another provider and cancelled the Fasthost plans, so that email no longer exists and cant be reinstalled. We now have no access to the admin of this Dropbox account and the IT guy has full access as it looks like he's stored the passwords for when he was accessing stuff through Teamviewer - but we need that to stop immediately as other things have gone on We can access the other account linked but they don't have admin permissions, and so our IT guy has full control of this account and not us?! What can we do?? Thanks
Joe 2
3 days ago Place Security and Permissions
2KViews
0likes
15Comments
Stolen mac time-machine disks. What does "localdomain" mean in 'connected devices' list?
Hi I'm bit worried, my mac time machine discs were stolen last week (unencrypted) so I changed my dropbox password (and many others) 10 am this morning, I was prompted to check the devices connected in my dropbox/security because re-logging in means I reached the 3 device limit. I saw a mac I didn’t recognise "ChristopersMBP4.localdomain" is nothing to do with me. I did already change my dropbox password yesterday after the disc was stolen. I normally have a Mac mIni connected which was not listed, so maybe this is an error. However - the list did state "localdomain" I dont know how that differs from ".local" within dropbox - googling's not helping me also - my wifi password was changed earlier this morning. I immediately clicked the bin in dropbox/security to disconnect "ChristopersMBP4.localdomain". My Mini was restarting at the time, when it was done I was asked to log into dropbox. Now the mini is connected as: "neils-mini.local" not ".localdomain" does anyone know what this.localdomain" means please? Am I in trouble? Heres a screenshot with the spurious connected mac. thanks so much Neil
Solved
neilBar
4 days ago Place Security and Permissions
2.9KViews
0likes
19Comments
Joining Dropbox for teams account added all my files to my client's account
Hi! My client tried to share a folder with me and accidentally sent me an invite to their team. I accepted the invite thinking I would get a shared file inside my personal business account. INSTEAD, all of my personal and business files have been merged with their team's documents. I am very angry and upset this is so easily done and that Dropbox doesn't give you any recourse other than to contact the admin of the team. This seems like a really easy way for someone to hijack an account. I have sensitive documents and files in my account that have now been shared with my client, putting me at risk for legal implications. Please fix this poor communication and porting Dropbox. It's obviously already a problem for several people here. On a personal note: WHAT THE EFF!!!!! I am ANGRY and EMBARRASSED and incredibly stressed out. I'm going to be looking for a new file management system because this is terrifying, I cried today because of this, you've embarrassed me in front of my client. I will be having nightmares about this for a long time.
Heather C.19
4 days ago Place Security and Permissions
462Views
0likes
4Comments
Cannot unlink old device
I'm getting Dropbox full because of an older PC, listed as PC(1) in my usage. I go to my Settings Security and see only my current PC and laptop listed. I need to unlink this old device from my account but I cannot find a way to do that. I have a Microsoft Office 365 subscription.
Jim R.23
4 days ago Place Security and Permissions
1.2KViews
0likes
5Comments
Changing ownership of a Dropbox account
We currently have a dropbox account managed by a member of staff that has recently left. I have managed to change the email address so that is done and have changed ownership of the internal folders to another colleague. However this morning as a test she wasn't able to log in via the internet which was good as we had changed the email address and password, yet when she clicked on the dropbox icon app she managed to gain access into the account and was then logged in as my colleagues name who is now in charge of the account. How do I go about removing my old colleague completely but still keeping all our files and folders available for our use.
Solved
Beckaluna44
4 days ago Place Security and Permissions
1.2KViews
0likes
3Comments