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Forum Discussion
Removed from team unexpectedly, team files now in my personal account
Hi, I was part of a Dropbox team and received an email saying I was removed by an administrator. The team owner says she did not remove me and isn’t aware of any changes. Nor does she know how to fix this.
After this:
- A large folder of team video files is now showing inside my personal Dropbox
- These files are taking up my personal storage
- This was not the case before, they were only accessible through the team
I’m not trying to delete these files. I need things restored to how they were before:
- I should not be removed from the team
- These files should not be stored in or counted against my personal account
Can someone explain:
- How I was removed without the owner doing it?
- Why team files appear to have been transferred into my personal account?
- How to reverse this so access and storage go back to the original setup?
Any help would be appreciated.
1 Reply
- Hannah
Dropbox Community Moderator
Hey tmcannon, thanks for your post today.
This does sound like a strange situation, so let's try to find out what happened.
First of all, there's really no way to get removed from a Dropbox team and not have a team admin actually do it. Meaning, someone must have removed you, but perhaps they did it accidentally.
Can you send me a screenshot of the email you received when you got removed? Just make sure to hide any personal info.
Also, if the team admin tries to restore you back to the team, are they able to?
Keep me posted.
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