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Offer additional methods for billing/invoice payments
Many businesses operate on a quarterly budget and have a vendor payment system. Suggest offering quarterly billing option while still maintaining the annual agreements. This allows for budgeting and lower payments to be charged to credit cards. Suggest a more flexible option to have Dropbox set up as a vendor for all levels of accounts to get corporate to simply cut a check when payment is due. It can be difficult to run such high annual payments through a credit card.
Received "Team" renewal notice but I don't have a Dropbox for Teams account
Hi. Anyone know how to contact Dropbox customer service? I don't use the service anymore but I received a renewal notice for a "Dropbox for Teams" subscription. I've NEVER had that. The last time I encountered a billing problem with Dropbox it took six months to resolve.
Team's plan wasn't renewed but the invoice was paid. How can I find my reseller?
I have a teams plan through a 3rd party reseller that has been working for over a year. This morning users are all getting "Your team’s plan wasn’t renewed, so you can only view and download files. Enter new billing info to pick up where you left off." error. This is preventing any modifications of files on the Dropbox files so we're at a stand-still. The reseller isn't showing any issue and as far as they can see everything is fine. I've submitted a ticket with Dropbox but it's been 6+ hours and I haven't heard anything back. The one thing odd is in the admin portal there is no Settings in the left menu bar so I cannot find a way to verify reseller permissions. However as this has been working fine for over a year I don't think anything would have changed, it's just a new month. Any thoughts on why I don't have the settings in my admin portal, I am listed as a Team Admin.
My Dropbox account became Basic after a Business trial, even though I had paid for a personal plan.
I trialled the business plan after much 'pushing' from dropbox. now it has ended and I seem to be downgraded to a basic account when I had already paid for the professional essentials account. Please help.Our admin invited my company email to our shared folders but it says I need to upgrade
Good morning, I have my company dropbox email but was not previously connected to our shared folders. Our Admin person sent a link to the shared folders. When I select it, it wants me to register. When I try to register is says the account (email) already exist. I also get a request to upgrade my account. This should not be the case as our company has and manages our Dropbox accounts. I am not going to pay for a license if it is supposed to be included in our company bundle. How do I get this resolved? Thanks
Confused after creating a Business trial - how can I see the plan pricing?
Hello, I signed up and it appears that I have a business plan. I thought I was signing uip for a free account. I am now being asked for a CC or my account will expire. I host about 3 images here so that they can be used on email signatures. I am trying to determine what the plan price is so I can decide if it's even worthi t of if I should figure out another way to host those images. Can anyone provide info. Thanks,
What will happen to my shared links and account after my Dropbox team trial ends?
I recently created my Dropbox account. I clicked 'Business', because I am using the account through work, but I didn't realise this meant I was getting a free trial that would expire?!? I needed this account to create a link that could be shared to hundreds of people. I have already sent the link, but I need it to be active for at least 42 days. The problem is my free trial expires in around 14 days. What will happen to my link when the free trial expires? Will it still work for those recipients? What will become of my account? Will it just convert to a 'regular' account?Selecting the best plan upgrade for a small business
I have been down this road before and while I have been using Dropbox for about 15 or more years, am still confused by the newer offerings for project folder access via teams, etc. We are also very much at a point where we need to understand the best / economical options for our small firm. Am looking for a Dropbox user interface structure that has 1 administrator that can share project folders (individual or all) with up to 3-4 users, and that can grow if needed. Individual users have their own company email for sign in. It would also be beneficial to turn-on and off (ie not pay constant rate) for occasional consultants needing access to individual project folders to collaborate. It would also still be useful to share individual files or folders to outside users. We currently have an Essentials Plus account with 2TB of storage - we only use about 10% of this. There is a "Family Plan" which allows up to 6 users for around $200 per year and then there is a Business Plus which allows 3 users (or more) at $180 a pop per year. The $200 dollar option seems like it would be awesome given the price, but I'm sure there is a catch. Some help in sorting this out or any advice would be much appreciated.
How much team space can members use? What happens to their existing files and their personal plan?
Hi! We're considering moving over to a team account instead of several individual accounts. When we switch over will everyone lose their info from their previous individual accounts or will those items move with them? Do you get penalized if one or two members use the bulk of the storage or can it be shared however works best for our team? Also, if someone has just renewed, do we get a prorated refund or do we just lose our money?