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My Dropbox account became Basic after a Business trial, even though I had paid for a personal plan.
I trialled the business plan after much 'pushing' from dropbox. now it has ended and I seem to be downgraded to a basic account when I had already paid for the professional essentials account. Please help.
Our admin invited my company email to our shared folders but it says I need to upgrade
Good morning, I have my company dropbox email but was not previously connected to our shared folders. Our Admin person sent a link to the shared folders. When I select it, it wants me to register. When I try to register is says the account (email) already exist. I also get a request to upgrade my account. This should not be the case as our company has and manages our Dropbox accounts. I am not going to pay for a license if it is supposed to be included in our company bundle. How do I get this resolved? Thanks
Confused after creating a Business trial - how can I see the plan pricing?
Hello, I signed up and it appears that I have a business plan. I thought I was signing uip for a free account. I am now being asked for a CC or my account will expire. I host about 3 images here so that they can be used on email signatures. I am trying to determine what the plan price is so I can decide if it's even worthi t of if I should figure out another way to host those images. Can anyone provide info. Thanks,
What will happen to my shared links and account after my Dropbox team trial ends?
I recently created my Dropbox account. I clicked 'Business', because I am using the account through work, but I didn't realise this meant I was getting a free trial that would expire?!? I needed this account to create a link that could be shared to hundreds of people. I have already sent the link, but I need it to be active for at least 42 days. The problem is my free trial expires in around 14 days. What will happen to my link when the free trial expires? Will it still work for those recipients? What will become of my account? Will it just convert to a 'regular' account?Selecting the best plan upgrade for a small business
I have been down this road before and while I have been using Dropbox for about 15 or more years, am still confused by the newer offerings for project folder access via teams, etc. We are also very much at a point where we need to understand the best / economical options for our small firm. Am looking for a Dropbox user interface structure that has 1 administrator that can share project folders (individual or all) with up to 3-4 users, and that can grow if needed. Individual users have their own company email for sign in. It would also be beneficial to turn-on and off (ie not pay constant rate) for occasional consultants needing access to individual project folders to collaborate. It would also still be useful to share individual files or folders to outside users. We currently have an Essentials Plus account with 2TB of storage - we only use about 10% of this. There is a "Family Plan" which allows up to 6 users for around $200 per year and then there is a Business Plus which allows 3 users (or more) at $180 a pop per year. The $200 dollar option seems like it would be awesome given the price, but I'm sure there is a catch. Some help in sorting this out or any advice would be much appreciated.
How much team space can members use? What happens to their existing files and their personal plan?
Hi! We're considering moving over to a team account instead of several individual accounts. When we switch over will everyone lose their info from their previous individual accounts or will those items move with them? Do you get penalized if one or two members use the bulk of the storage or can it be shared however works best for our team? Also, if someone has just renewed, do we get a prorated refund or do we just lose our money?
What will happen when we cancel the Dropbox Enterprise plan?
Hi, Our company has a Dropbox Enterprise plan with a total data size of 5TB. If we cancel this plan, what will happen to our data? The next billing date is March 20th. How far in advance do we need to inform Dropbox to proceed with the cancellation?
How can someone downgrade from Dropbox Business to Plus?
Hi All, A customer of us is currently using Dropbox Business with almost 2Tb of data in a 5Tb plan. 1,6Tb is in a team folder and is very important data. The customer doesn't have any team members anymore and is the only user at this moment. Therefore she want's to downgrade to Dropbox Plus. We wan't to have almost no downtime in working time and we specially don't want to loose any data. What is the best way to perform this downgrade? Move/copy data from the team folders to the personal folder in de online Dropbox portal? (user is admin) over the weekend? Cancel Dropbox Business plan After canceling business plan, upgrade to Dropbox Plus plan? Is there some automatic data-transfer from the Team-folders to the personal folder of the admin? It's not pretty clear for us and we don't want to loose data. Thanks for the responds. Jannes