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Get your Team Started with Dropbox
Getting your team on board is an important part of setting yourself up for success with Dropbox. It might be a daunting process to some, but don't worry - you're not alone! Dropbox has a few suggestions for getting your team started. Take a look at this help article to see how to invite team members through the admin console, a reminder email, and SSO invites. Now it’s your turn: how would you invite others to join your Dropbox workspace? 💬 Share your approach in the comments below and tell us what worked best when getting your team started with Dropbox!
Large List no longer available?
Hello, I use Dropbox online (the web version, not the app version). I work under a business account (for my job), and generally, I would use the Large List option to view folders. We have far too many folders to use Grid or Large Grid, and the regular List option doesn't supply you with quite as much information as I would like (such as who uploaded the document/created the folder. Recently, the Large List option has disappeared entirely, leaving only Grid, Large Grid, and List. I asked, and our Dropbox plan has not changed. I use Windows and work on Firefox, if that makes any difference. Is there any way to fix this, or is Large List something that DB is doing away with? Grateful for any help! Thank you!Dropbox Business: Disable "Request an invitation" popup for users after sharing
Using Dropbox Business Standard: When a user shares a folder with external users via their email, they get this pop-up: This is leading to numerous requests from users, not realizing that this is unnecessary in order to share their folder. Each requests results in a notification email, badge, and needing to deny the request. We do not want to add externals to our team at all. In our admin console, we have disabled "Members can invite people". However, they can still make these requests. Could you please provide a way to disable this popup? Thank-you!
Warning - Long-Term Dropbox Unlimited Customers: Retained Legacy Storage Can Be Removed
I’m posting this as a warning to other long-term Dropbox business users, particularly anyone who originally had Unlimited storage and was later migrated to a paid tier with retained legacy storage. This is not a rant. It’s a factual account of what happened to me, so others can assess their own risk. Background I was a long-standing Dropbox Business customer on an Unlimited plan. When Dropbox discontinued Unlimited, I was explicitly told that: My existing storage usage would be retained My account would continue functioning as before My monthly cost would increase to reflect the new structure My price went from roughly £70/month to £154+/month, which I accepted in order to keep my storage and business workflows intact. Over time, I built my business around this arrangement and stored ~56TB of client data, some of which I am legally required to retain. What went wrong Recently, my bank temporarily declined a payment after flagging Dropbox as a potential fraud risk. This caused a brief, unintentional billing interruption. Important points: I did not cancel my plan I did not request a downgrade I updated my payment method as soon as I became aware However, during that short interruption: My account was downgraded When I re-upgraded, I was placed onto the current Dropbox Advanced plan My previously retained legacy storage was permanently removed My account now shows a 30TB limit, despite already having ~56TB stored. Dropbox’s position (in their own words) Support confirmed the following: I was notified that my account would be downgraded I was not notified that retained legacy storage would be permanently lost Once downgraded, legacy storage “no longer exists” and cannot be restored There is “no room for escalation” because the features are no longer offered The only option is to pay substantially more for additional licences or storage add-ons In short: A temporary billing issue permanently removed storage that I had already been paying a higher monthly fee to retain. Why this matters to other users If you: Ever had Unlimited Dropbox Were told you could retain your existing storage Are now paying more under a newer plan Store large volumes of business or client data Then your storage is not safe in the way you may assume. Based on my experience: A billing interruption (even involuntary) Can trigger a downgrade Which can permanently remove retained storage With no restoration, review, or escalation available Even if you immediately fix the payment issue. Key takeaway This isn’t about asking for free storage or legacy features. It’s about undisclosed consequences: Being warned about a downgrade is not the same as being warned that previously retained storage will be permanently forfeited Especially when customers have already accepted significant price increases to keep that storage If you rely on Dropbox for large-scale storage, I strongly recommend: Keeping multiple backup copies Reviewing your exact contractual position Understanding that “retained” storage may not survive plan interruptions Why I’m posting this I’m sharing this so other users: Aren’t blindsided the way I was Can make informed decisions Can assess whether Dropbox is still safe as long-term business infrastructure If you’re in a similar position, I’d genuinely like to hear your experience.How can I switch from a Family plan to a Standard account for teams?
Dropbox Plan Family Payment Method Card How did you upgrade? Direct from website Question or Issue As I would like to join a different family plan, how do I first change my current family plan to another standard plan? My family plan just renewed a couple of months ago.
I've accidentally joined a Dropbox team, thinking it was a client sharing a file
Ive been using Dropbox to run my subscription business for 7+ years. Yesterday, I inadvertently clicked on a link thinking it was a shared folder with a client. I have now joined their team, and my acvpunt has merged with theirs. They have ALL my business/tax information and client files. Ive tried to contact them to no avail, I don't think they'd used Dropbox before, and don't really know what they're doing. My account has hundreds of subscriber folders, all linked to specific URLs, so I cant lose my account. I've been a paying customer for years, however support so far has been non-existent, stating that i must contact this non-contactable "admin" for them to restore... potentially DELETE my entire account. I really need my account separated ASAP, my entire business and livelihood depend on it. I can't believe something so catastrophic comes with no warnings! If anyone can please help, I'll be forever in your debt.
Please allow us to link multiple Business accounts to the Desktop App
I am a freelance motion designer and have run into this issue way too often. I have my own Business account that I use for my freelance business, but whenever I need to be integrated into another agency's company ecosystem, Dropbox does not allow me to sign into their Business profile while staying logged into my own Business account for local working/syncing on the Desktop app. This can be incredibly frustrating if I am working on several projects at one time, which I often do. It would be so righteous if Dropbox allowed the use of signing into multiple Business accounts at one time in order to avoid the back and forth switching and to avoid needing to upload files through the web version to ensure backups are consistent/automatically synced on both accounts. PLEASE! PRETTY PLEASE!
