Forum Discussion

sas6's avatar
sas6
New member | Level 2
1 month ago

How can I unlink a Dropbox Business account if I can no longer access this work account?

Good morning,

I am using the Dropbox Desktop app and I would like to link my new Business Dropbox. Unfortunately, my previous' employers business Dropbox is still linked, but I can no longer sign in to this account to unlink it.

Is there a work around that does not require me to sign in to my old business dropbox?

Thank you!

Account Settings
desktop
dropbox business

2 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi sas6, thanks for messaging the Community!

    You should be able to unlink your Dropbox Business account from your personal account via this page on your account.

    Once it's unlinked, you can connect it to your new Dropbox Business account.

    If you need any further assistance, please let me know!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey sas6! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!