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I am unable to update my email address because the link from Dropbox does not arrive.
Hi...I am trying to update my account email..I am successful until the verification email to my new email address does not come through to my new email inbox or junk to complete verification....it also says "send again"......I have tried both many times....In my account settings it has the new email and says "pending verification".....any ideas.?
4 Replies
- Megan
Dropbox Community Moderator
Hi there, WIRL, sorry to hear you're having issues with changing your email address of your Dropbox account.
As a first step, have you verified your current email address before changing the email?
Could there be another Dropbox account already associated with your new email address?
Lastly, can you try clearing your browser's cache and/or trying another browser (preferably with no extensions or plugins running) and let me know if you're still not getting the email to update your email address?
Let me know more, and we'll take it from there!
Thank you Megan....yes..I have verified my current email address.....and I have done that several times in my attempt to complete the process...what browser do you suggest...Thanks...!!!...
Bill
- Megan
Hey WIRL!
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Could you try temporarily disabling them to see if this helps?
While I'm investigating this, could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the verification email then?
