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WIRL's avatar
WIRL
New member | Level 2
4 hours ago

I am unable to update my email address because the link from Dropbox does not arrive.

Hi...I am trying to update my account email..I am successful until the verification email to my new email address does not come through to my new email inbox or junk to complete verification....it al...
Account Settings
emails
WIRL's avatar
WIRL
New member | Level 2
3 hours ago

Thank you Megan....yes..I have verified my current email address.....and I have done that several times in my attempt to complete the process...what browser do you suggest...Thanks...!!!...

Bill

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Hey there, WIRL!

    Give me some time to look into this, and I'll get back to you as soon as I have more info.

    Thank you so much, your patience is appreciated!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Hey WIRL​!

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    Could you try temporarily disabling them to see if this helps?

    While I'm investigating this, could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the verification email then?

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