2025 sparked some incredible conversations across our community đ©âđ». Discover the highlights and see whatâs ahead in 2026.
emails
41 Topics
Cannot log in to my account because my email address is no longer active
I have the correct email and password but the email is no longer active so i can not get the code required to log in and I do not remember all the details on the form required to regain acess. I have contacted support but have not heard back and this is critically affecting my deliverables today.91Views0likes2Comments
Turn off Dropbox Transfer notifications and emails
Hello, I am sick of the torrent of emails and red badges reminding me that I just created a transfer, someone downloaded the transfer I sent them to download, or the transfer is expiring etc. I want to turn off all of these emails with a toggle in the app. The numerous other posts and requests about this issue (dating back to the late 2010's) have gone unresolved, so I'm adding my voice here. Please prioritize fixing this problem! Or hire me to come and add the code in your backend real quick! Pleeeeease đ793Views0likes9Comments
Turn off transfer notifications & emails globally and by default.
We love Dropbox transfers, but we donât need an email saying that we just created a transfer, 5 seconds after we created a transfer. Transfer download notifications and emails are also extremely annoying. Some of our transfers are downloaded by dozens of people. I donât need 50 emails plus 50 desktop alerts. We know that we can turn off download notifications for individual transfers, but we should be able to set this as a default. Please add transfers to the notifications page in settings so we can control these settings globally.258Views0likes5Comments
How can I change my email address?
I am a self confessed numpty when it comes to technology but I have been trying to change my email address on my Dropbox a/c. I have followed the support advice and gone into settings but I both my phone and iPad, there is no âgeneralâ setting to change my email. is there another way to do this, as my old email address is expiring soon? I appreciate any help and adviceâŠ. (I have managed to change my email address for this forum đ„ł)Solved380Views0likes3CommentsI have received marketing emails at another email address not linked or related to Dropbox.
I have had a Basic Plan account for may years. This month (June 2025) I started receiving marketing emails on my alternate email address. I selected to unsubscribe from these emails. But when I clicked the unsubscribe link, it took me to a webpage associated with the email address assigned to my primary DropBox account. Upon reviewing all the setting I could see, I could not see why DropBox has my alternate email address. The first one was to notify me of a login to my account from a new browser, but I can't find that configured in my Dropbox settings. Please explain how Dropbox obtained this address and why Dropbox used this alternate email address for marketing emails.Solved222Views0likes4Comments
How can I change the email on my account?
I have not logged in few months and we updated our email address. When i tried logging in with new email it created a new account. Now when i log in with my old email to change the email address it sasy my new email is already taken? Any ideas?Solved269Views0likes4Comments
I can't change my Dropbox email address to a new one, because it's taken, even though it's not.
I want to change my account to a new email, and it says "This email address is already taken". Then I logged out my account, tried to sign in using the new email, and it asks me sign up an account. It seems the new email is not taken, can you help me to investigate the problem? Shall I put my email here? Thanks272Views0likes6CommentsI cannot change into a new email address, it says it's taken.
Hi all, I have read many of the threads and found that many have been facing this issue. I wanted to change my current email address to another one that is related to my business. As I am using this dropbox for business matters and planning to upgrade to professional. Yet I keep getting the message that the new email address is already in use. Then, when I go to sign in, to see how it is signed in as I am the only one that has access to it, the sign up page appears which clearly indicates it is not associated with any dropbox account. I also did the trick of using forgot my password with that email address and no email address, which also indicates that email doesn't exist in dropbox. How to solve this dilemma? Is this a glitch or a technical error?169Views0likes4Comments
