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I need help accessing my Dropbox account. No access to email, so I can't receive the security code.
Subject: Urgent Account Recovery Request ā Lost Gmail Access Hello Dropbox Support, My Dropbox account is registered under the email address [email removed as per Community Guidelines]. I have lost access to this Gmail account and cannot receive verification codes. I attempted the recovery form multiple times, but it now says I have tried too many times and instructs me to contact support. I have always used the free Dropbox plan. To help verify ownership, here are details I can provide: - Devices I used with Dropbox: [list PC names, phone models] - Shared folders/files I remember: [list names] - Contacts I shared with: [list emails if possible] - Any old Dropbox emails/screenshots I still have - Approximate date I created the account: [month/year] I kindly request that you manually verify my account and update the linked email to a new one I control, so I can regain access to my files. Thank you for your assistance, Freddy
Cannot log in to my account because my email address is no longer active
I have the correct email and password but the email is no longer active so i can not get the code required to log in and I do not remember all the details on the form required to regain acess. I have contacted support but have not heard back and this is critically affecting my deliverables today.
Wondering if my inaccessible account still active?
Hi, Iām wondering whether my inaccessible account is still active. I looked around but because Iām feeling anxious I couldnāt find a definite answer, and Iād really like some reassurance. Years ago, my old email was compromised during a time when I was unwell. It was part of a data breach, and in a panic I permanently deleted it (which I know was my own mistake). Today, years later, I suddenly thought about that old email again. Because everything back then was such a blur, I wondered whether I might have had a Dropbox account associated with it. When I tried signing in with the old email and password, it said it sent a code to that old email address, which I can no longer access because it was deleted. Many scenarios playing in my head, like one: I donāt know whether someone might have accessed my Dropbox account and downloaded the app on their phone or computer and itās active? But since the email address itself is no longer active, Iām not sure what happens. I thought inactive accounts were eventually deactivated, or that files might be deleted after a long period of no access, or so Iāve read on here. I really hope thatās the case, especially because I may or may not have stored old sentimental family photos there (itās been years). Again, I fully blame myself. Ive tried the recovery form, and now Iāve contacted support, although from what Iāve read on other forums, itās unlikely they can help if you no longer have access to the associated email (Iām not angry at them). Still, Iām praying and hoping at least that if there were files and photos in them that they would have been deleted by now due to inactivity? Any advice appreciated. - Dropbox Plan - Standard Are you a Team Member or Admin? Not part of a team. Owner of account. Do you have access to the email linked to the account? No. Are there any devices connected to your Dropbox account? Once, but that old computer had seen its days.. itās no longer working.
No longer have access to my account email to receive one-time login code.
Hi there! I created a Dropbox account years ago with my college email and have never had an issue getting into my account. Dropbox is now asking me to enter a 6 digit code that is being sent to that college email - Iām assuming because I got a new phone a few months ago. I no longer have access to that email so cannot get the code to login to my Dropbox. I have the correct password and everything, just canāt get that verification email. There is not a customer service phone line unfortunately so Iām not sure how to go about getting into my account! I submitted a form about it but havenāt heard anything back. Has anyone had any experience with finding a solution to this problem?
Turn off Dropbox Transfer notifications and emails
Hello, I am sick of the torrent of emails and red badges reminding me that I just created a transfer, someone downloaded the transfer I sent them to download, or the transfer is expiring etc. I want to turn off all of these emails with a toggle in the app. The numerous other posts and requests about this issue (dating back to the late 2010's) have gone unresolved, so I'm adding my voice here. Please prioritize fixing this problem! Or hire me to come and add the code in your backend real quick! Pleeeeease š
I was signed out of my Dropbox account, but now I no longer have access to the email address.
i was sent photos via a dropbox link to my current email address, and as i went to open the email i unintentionally logged out of my dropbox account that was linked with my old college email. the email is no longer active, even if i had the password the email does not exists but i just never logged out of it or synced the account to my current email address. so everything i have been saving has gone to my dropbox account that is linked to my old college email, so it has all of my film photos since i was 22. i just need to get into the old dropbox account to sync the files with my current email! is this possible?
