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61 TopicsWhat's the point of the template link?
Our organization previously used Docusign which would allow you to create a link to your document so the signed can access the document directly without having to go through the emailing envelope process. Dropbox Sign implied we could do the same thing. All the dropbox link does is ask the recipient for their email address, then sends them the link to the actual document via email. Doesn't this defeat the whole point of the link and not sending the document via the template envelope? I am trying to make signing easier for people who may not have an email address, which applies to most of my clients. Please help!41Views0likes3CommentsNot getting verification emails to add secondary email to my Dropbox account.
Device Mac Mini M2 Operating System/Browser (if using the web) Tahoe 26.3.1 Dropbox App Version (if using the app) Dropbox Plan Plus Question or Issue I've tried on a couple different browsers (Chrome, Safari) and I do not get verification emails to add a secondary email to my account. I've checked Microsoft's Quarantine area in my 365 account, I've checked the Spam folders and logged into and re-sync'd the account numerous times but nothing is coming through. (And interestingly I've seen a couple other people just post the same thing so perhaps there's an issue on your end that you're working on?)86Views0likes4CommentsDropbox is asking for a 6-digit code, but I don't see it in Hotmail.
This problem happened last year when I returned to the US. I lost access to Dropbox on my Macbook Air and iPhone,and I have my login email and password but Dropbox is just not forwarding the verification code to my hotmail account. Last summer, I had a similar problem and managed to get someone on the phone at Dropbox to help restore it. This is an older (not regularly used) account that I have valuable items stored in. The recovery questionnaire apparently wanted ALL the questions answered correctly. My real name is on the account. I know I can name plenty of files that are inside the Dropbox account. I have my passport and ID, and there are photos of myself in that Dropbox account (which match my ID). If I can speak again by phone with someone, I should be able to regain access. I can pay for one of the services if that is a barrier. I just really want to regain access. (I also want to finally turn off 2-step verification once and for all. I thought I'd done that last summer but here it is blocking me again. Hotmail seems to not like verification codes. This happened now because I bought a new iPhone recently and all my saved passwords failed to port over to the new phone. Device iphone 16 plus, Macbook AirP126Views0likes6CommentsIs there a way to share a folder with multiple emails at once?
If I want to share a folder with particular email addresses, is there a way to upload the addresses all at once or do i have to grant access one by one? I realize I can send a link by email myself, but don't want to do that.Solved978Views0likes1CommentI changed my email address for Dropbox, but got a trial for DocSend Advanced Data Rooms.
After changing my Dropbox account email address, I received multiple emails from mailto:support@docsend.com wanting me to confirm my new email account address. As all looked legit, I did click on the link. Now I am supposedly signed up for (without putting in any credit card information) a free trial of the "Advanced Data Rooms" through Feb. 14. I have no interest in this and do not plan to use DocSend anytime soon. When the free trial ends, I don't want to be charged or deal with this. There doesn't seem to be anything to click on to cancel the free trial. Thoughts? (I have the free basic Dropbox plan - nothing fancy here.)Solved162Views0likes4CommentsHow can I remove a user from a Paper document that I shared with them via link?
Hello, I've a personal Dropbox account. I shared the link to someone. He opened it in his work account, instead of his personal account. Now the paper shows his work account as 'opened'. How to remove that? He doesn't want other people who is viewing the Paper to notice his work email address. Please help me.258Views0likes8CommentsThe default notification settings on this forum should be set to "Never".
This should be set to never by default. It is not URGENT to get notifications about badges. It's just not. I do not care and I would assume most people just tryingto get answers to their quetions do not care either. For those that do care, they should opt in. Otherwise this is just spammy in my inbox. Thanks.80Views0likes1CommentWhy do I get space warning emails when I upgraded six months ago?
vv Dropbox Plan Profesional Payment Method CC How did you upgrade? Directly through the Dropbox website Question or Issue I have used 30 GB of 3TB on my Professional account and continue to get "you are running out of space" emails which scare the **bleep** out of me each time I get them. How do you stop this? Are these emails not even tied to your database of current customers and their activity and usage space?Solved164Views0likes5Comments