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peppers's avatar
peppers
Explorer | Level 4
1 month ago
Solved

I changed my email address for Dropbox, but got a trial for DocSend Advanced Data Rooms.

After changing my Dropbox account email address, I received multiple emails from mailto:support@docsend.com wanting me to confirm my new email account address.  As all looked legit, I did click on the link.  Now I am supposedly signed up for (without putting in any credit card information) a free trial of the "Advanced Data Rooms" through Feb. 14.  I have no interest in this and do not plan to use DocSend anytime soon.  When the free trial ends, I don't want to be charged or deal with this.  There doesn't seem to be anything to click on to cancel the free trial.  Thoughts?  (I have the free basic Dropbox plan - nothing fancy here.)

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cancellations
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  • Nancy's avatar
    Nancy
    1 month ago

    Thanks for posting here, peppers. 

    From your message, it sounds like you set up a DocSend account indeed, which has been upgraded to a trial. 

    Can you please log in to your DocSend account once more and go to this page? You should be able to see your support options there in order to contact the DocSend support team; they can further help you with your trial. 

    As for your Dropbox account, you can sign in to it on a separate tab of your browser and update its email address this way. 

    Let me know, if that helps.

4 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for posting here, peppers. 

    From your message, it sounds like you set up a DocSend account indeed, which has been upgraded to a trial. 

    Can you please log in to your DocSend account once more and go to this page? You should be able to see your support options there in order to contact the DocSend support team; they can further help you with your trial. 

    As for your Dropbox account, you can sign in to it on a separate tab of your browser and update its email address this way. 

    Let me know, if that helps.

    • peppers's avatar
      peppers
      Explorer | Level 4
      1 month ago

      Thank you, Nancy.  I had changed the email address on Dropbox.com itself, so I'm not sure how this all occurred.  I have reached out to DocSend.  Thank you for directing me to the page.  God bless!

      • Theresa's avatar
        Theresa
        Icon for Community Manager rankCommunity Manager
        1 month ago

        Hi there peppers​ , and welcome to the Dropbox Community! 😊

        I’m Theresa đŸ‘©â€đŸ’», one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved.

        Thanks so much for coming back to update the thread.. it really helps others who might run into the same situation.

        Since this one involves DocSend, I’d love to know  what’s your favourite DocSend feature? I always enjoy hearing what people find most useful.

        Looking forward to hearing more,

        T đŸ˜ș (Dropbox Community Manager)

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