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I changed my email address for Dropbox, but got a trial for DocSend Advanced Data Rooms.
After changing my Dropbox account email address, I received multiple emails from mailto:support@docsend.com wanting me to confirm my new email account address. As all looked legit, I did click on th...
Thanks for posting here, peppers.
From your message, it sounds like you set up a DocSend account indeed, which has been upgraded to a trial.
Can you please log in to your DocSend account once more and go to this page? You should be able to see your support options there in order to contact the DocSend support team; they can further help you with your trial.
As for your Dropbox account, you can sign in to it on a separate tab of your browser and update its email address this way.
Let me know, if that helps.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for posting here, peppers.
From your message, it sounds like you set up a DocSend account indeed, which has been upgraded to a trial.
Can you please log in to your DocSend account once more and go to this page? You should be able to see your support options there in order to contact the DocSend support team; they can further help you with your trial.
As for your Dropbox account, you can sign in to it on a separate tab of your browser and update its email address this way.
Let me know, if that helps.
Thank you, Nancy. I had changed the email address on Dropbox.com itself, so I'm not sure how this all occurred. I have reached out to DocSend. Thank you for directing me to the page. God bless!
- Theresa
Community Manager
Hi there peppersâ , and welcome to the Dropbox Community! đ
Iâm Theresa đ©âđ», one of the community managers here at Dropbox HQ. Itâs great to have you here, and I am glad to see your issue has been resolved.
Thanks so much for coming back to update the thread.. it really helps others who might run into the same situation.
Since this one involves DocSend, Iâd love to know whatâs your favourite DocSend feature? I always enjoy hearing what people find most useful.
Looking forward to hearing more,
T đș (Dropbox Community Manager)
Hi, Theresa, I actually do not use DocSend at all, so that is why it was such a mystery I received emails wanting me to confirm my new email address. As I knew DocSend was associated with Dropbox, I assumed it was all connected, so how I ended up with a free trial is beyond me. I don't have a need for DocSend, but I'm sure it's a great product for those who have their own businesses. đ
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