Need to see if your shared folder is taking up space on your dropbox šØāš»? Find out how to check here.
Forum Discussion
BenJah
3 years agoNew member | Level 2
Dropbox keeps spamming me about my storage space running out
Dropbox keeps sending me emails and notifications about my storage space reaching its capacity, as if I've got 100 megabytes of it left or something. It says that if I won't buy another plan then I'm risking losing my files, and a dozen of variations of the same message.
I've been using Dropbox since 2010 and I've got a basic free plan of 2 gigs, but I've increased my storage space by inviting friends and doing "challenges", so now I have around 16 gigs of space and 13.5 of them are used. That is not "critically low on space" by any means, but I keep receiving so many spam notifications that it's starting to look threatening.
Either Dropbox has a bug in calculation how much space I have occupied by comparing it to the basic plan instead of actual space, or it's doing it on purpose to force me to pay. Also I cannot contact live support since I have a free plan.
I'm thankful to Dropbox for the service it provides but I'm pretty sure this is not how a service should treat its long-term customers. If this is a bug then I sincerely hope that it will be fixed as soon as possible.
4 Replies
Replies have been turned off for this discussion
- Jay3 years ago
Dropbox Community Moderator
Hi BenJah, thanks for bringing this to our attention.
Generally, these emails are sent out if a Dropbox account reaches a certain level of quota usage based on the total quota, just to keep users informed.
Regarding the first image, are you seeing this on the site or the mobile app?
This will help me to assist further!
- BenJah3 years agoNew member | Level 2
Hi @Jay, thanks for the response!
Yes, I'm seeing this on the website.
- Jay3 years ago
Dropbox Community Moderator
Thanks for the info, we appreciate this feedback on how to improve the info provided to our users.
We take all comments into consideration, and if you have any further suggestions, we'd be happy to hear them!
- Jetlag2 years agoNew member | Level 2
Yeah I'm really sick of those emails too. I really don't need to be reminded constantly that I only have about 20% left. I already removed loads of unnecessary stuff. What's in there needs to be in there and I'm not planning on adding anything else š
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!