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kaFxo3-zigkad-nerxyb's avatar
kaFxo3-zigkad-nerxyb
Explorer | Level 3
11 months ago

Over storage limit

Hi!

Dropbox has been sending me emails to upgrade my account. It seems that I am over the storage limit. 

Please can someone tell me how to check this out so that I can get back to the amount of storage that is available to a free account?

Many thanks,

Janz

 


  • kaFxo3-zigkad-nerxyb wrote:

    ...

    Please can someone tell me how to check this out so that I can get back to the amount of storage that is available to a free account?

    ...


    Hi kaFxo3-zigkad-nerxyb,

    You can check this out here. See what's unusually engaging space capacity and do sanity it (and remove all unneeded).

    Hope this helps.

  • Здравко's avatar
    Здравко
    Legendary | Level 20

    kaFxo3-zigkad-nerxyb wrote:

    ...

    Please can someone tell me how to check this out so that I can get back to the amount of storage that is available to a free account?

    ...


    Hi kaFxo3-zigkad-nerxyb,

    You can check this out here. See what's unusually engaging space capacity and do sanity it (and remove all unneeded).

    Hope this helps.

    • kaFxo3-zigkad-nerxyb's avatar
      kaFxo3-zigkad-nerxyb
      Explorer | Level 3

      Thank you! I did what you said and it shows that I am using 2 GB out of 3.5 GB. I therefore can't understand why Dropbox is telling me that I'm over the limit on its site.

      • Здравко's avatar
        Здравко
        Legendary | Level 20

        Hm..🤔 In such a case you are not over limit.

        Are you sure the message tells you that your are over limit or just warn you that you may get over limit? 🧐 Such warns are possible when you are engaging rapidly account capacity.

        Other thing, that may push you in confusion, is when you have more than one account. Sometimes people unintentionally create alternative account(s) and again unintentionally put there lots of things. So, when such a message comes up, some people are going to look on exceeding capacity engagement of wrong account (where everything is Ok). Do you do such things by any chance? Check this out - letter by letter your account email everywhere you have used it (on you desktop, laptop, tablet, phone, etc.). Even a single dot on wrong place can be the reason!

        Good luck.